Personal Lines Account Manager (High Net Worth)

Job Summary

Seeking a motivated and experienced Personal Lines Account Manager (High Net Worth) to join a dynamic team. This role involves managing and servicing a portfolio of high-net-worth clients by delivering personalized insurance solutions tailored to their specific needs. The position requires a strong focus on client relationship management, attention to detail, and expertise in personal lines insurance for affluent individuals and families.

Responsibilities

• Build, nurture, and maintain strong relationships with high-net-worth clients to ensure satisfaction and loyalty.
• Proactively manage an assigned book of business, including renewals, mid-term changes, and retention strategies.
• Assess clients' personal insurance needs and recommend comprehensive solutions, selecting appropriate products from premier carriers.
• Collaborate with underwriters, insurers, and internal teams to resolve policy-related inquiries and provide outstanding service.
• Conduct thorough coverage reviews, identify gaps, and recommend tailored risk management strategies.
• Provide professional and timely communication to address client questions, claims, and concerns.
• Stay informed on industry trends, products, regulations, and best practices within high-net-worth personal lines.
• Identify additional coverage needs and support cross-selling initiatives of relevant insurance solutions.
• Maintain accurate and organized client records to ensure compliance with company policies and regulatory standards.
• Participate in training and development programs to enhance skills and knowledge in high-net-worth personal lines insurance.

Qualifications/Requirements

• Education: High school diploma or equivalent required; Bachelor’s degree in Business, Finance, Insurance, or a related field preferred.
• Experience: Minimum of 3 years’ experience in personal lines insurance, with a focus on high-net-worth clientele strongly preferred.
• Licensing: Active Property and Casualty Insurance License required.
• Skills:
  • Strong interpersonal and communication skills, both written and verbal.
  • Exceptional organizational and multitasking abilities to manage a dynamic workload.
  • Client-focused mindset with proven success in building and maintaining long-term relationships.
  • Analytical skills to evaluate client needs and recommend appropriate insurance solutions.
  • Proficiency in industry-specific software, including agency management systems, CRM tools, and MS Office Suite.
• Preferred Qualifications:
  • Deep knowledge of high-net-worth insurance products (e.g., fine arts, collectibles, personal liability, excess liability, etc.).
  • Relevant certifications such as ARM, CIC, CPCU, or equivalent.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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