Facility Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Coordinator- JLL

What this job involves:

As a Facility Coordinator at JLL, you'll serve as the operational backbone for a distributed retail portfolio, combining systems administration expertise with hands-on facilities coordination. You'll manage our maintenance management system (Corrigo), oversee work order processes from creation through completion, and coordinate seamlessly with maintenance technicians and third-party vendors to ensure exceptional service delivery. This role requires someone who thrives in a fast-paced environment where attention to detail meets customer service excellence. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers the chance to develop deep technical proficiency in facility systems while building relationships across a diverse retail network. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with facility management teams, client representatives, and service providers to deliver outstanding results and continuously improve operational performance.

What your day-to-day will look like:

• Administer the Corrigo maintenance management system, creating and managing work orders, clearing flags, and ensuring data accuracy and continuity throughout the work order lifecycle

• Plan, schedule, and coordinate all preventative, recurring, and frequency-based maintenance activities using industry and client best practices

• Oversee daily work order review and follow-up, partnering with maintenance technicians and third-party vendors to ensure timely completion and excellent customer experience

• Monitor KPI and SLA compliance, proactively identifying service delivery improvements and cost-saving opportunities in partnership with the facility management team

• Develop and produce monthly, quarterly, annual, and ad-hoc reports on work order activity, scheduled maintenance, service level compliance, labor, projects, and incidents

• Cultivate positive working relationships with client representatives and service providers, responding promptly to inquiries with professionalism and a spirit of hospitality

• Participate in rotating on-call schedule for nights, weekends, and holidays to address emergency calls from retail locations and technicians

Required qualifications:

• 3-4+ years of experience in facilities management with proven expertise in CMMS and work order application management

• Advanced proficiency in Microsoft Excel including the ability to customize administrative reports and manage complex data sets

• Superior customer service orientation with demonstrated ability to deliver exceptional experiences under pressure

• Strong organizational and multitasking abilities with capacity to work independently without direct supervision

• Willingness and availability to participate in rotating on-call schedule for after-hours emergency response

• Physical ability to conduct site visits and facility inspections as needed, including walking, standing, and navigating various property environments

Preferred qualifications:

• Undergraduate degree in Facility Management, Business Administration, or related field

• Specific experience with Corrigo work order management system

• Background supporting distributed retail or multi-site portfolio operations

• Experience developing KPI dashboards and operational performance reports

• Knowledge of preventative maintenance programs and vendor management best practices

Schedule: M-F 8AM-5PM

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,300.00 – 50,300.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.