- Location
- Rahova
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
- Work Location: District 4, Bucharest, Romania (City Offices building, Şoseaua Olteniței 2, conveniently located at the Eroii Revoluției Metro Station).
- Work Setup: 3 days on-site (Monday–Wednesday) / 2 days remote (Thursday–Friday).
- Operating Hours: Regular weekday hours (Monday–Friday, 09:00–18:00).
- Contract Type: Permanent, full-time employment.
Position Summary As part of our growing global footprint, we are looking for a customer-focused professional who is fluent in German to join our Bucharest team. In this full-time, permanent role, you will serve as the primary contact for our German-speaking clients, providing top-tier service, resolving queries, and driving customer satisfaction. The position features a hybrid work model, blending in-office teamwork in District 4 early in the week with remote work for the remaining days.
Primary Duties
- Customer Support: Manage incoming calls, emails, and live chats using clear, fluent German.
- Problem Resolution: Identify and resolve client issues efficiently to maximize first-contact resolution.
- Data Entry: Accurately update customer profiles, service requests, and interaction logs in the CRM system.
- Cross-Functional Collaboration: Partner with internal technical and escalation teams to solve complex client issues.
- Service Growth: Spot appropriate moments to present product add-ons and beneficial service upgrades.
- Continuous Learning: Keep up-to-date with new operational procedures, platform releases, and company policies.
Applicant Requirements
- Language Proficiency: Fluent German (C1/C2 level, written and spoken) with solid working English (B2 level or higher) for internal communications.
- Communication: Excellent active listening skills combined with professional verbal and written expression.
- Tech Skills: Proficient with basic desktop software (such as Microsoft Office) and quick to master custom internal applications.
- Attitude: Patient, empathetic, and solution-driven when navigating difficult situations.
- Commute Ability: Fully available for scheduled business hours and able to commute to the Eroii Revoluției office 3 days a week.
Training & Onboarding
- Duration: 1 week of core introductory training.
- Schedule: Monday–Friday, 10:00–17:00.
- Program: Instructor-led learning focused on custom software tools, workflows, product features, and practical mock customer interactions.
Salary & Financial Incentives
- Base Salary: 5,569 RON net monthly.
- Remote Allowance: 400 RON net monthly (to offset travel and home workspace costs).
- Total Fixed Earnings: 5,969 RON net monthly.
- Additional Incentives:
- Meal Vouchers: 25 RON for every working day via a Pluxee card.
- Performance Bonuses: Financial rewards tied to quality scores and customer satisfaction (CSAT) goals.
- Upsell Bonuses: Extra payouts for successful service enhancements and product cross-sells.
- Overtime Rate: 25% extra pay for any occasional weekend hours or extra shifts.
Company Perks
- Paid Time Off: 21 days of annual paid leave.
- Health Coverage: Private medical insurance through Medicover Clinique (covering check-ups, specialist consultations, and diagnostic tests).
- Location Access: Modern facility positioned right beside the Eroii Revoluției transit station.
- Balanced Schedule: Structured hybrid arrangement offering collaborative office days early in the week and independent work-from-home days later on.
- Career Advancement: Clear pathways to advance into Quality Assurance, Training, Team Leadership, or Account Management positions.
