- Location
- Durban
- Workplace
- Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
*** This is an entirely on-site position in Umhlanga ***
Position Overview: German-Speaking E-Commerce Client Specialist
- Workplace Model: On-site (Umhlanga, Durban)
- Base Compensation: R24,000 per month
- Hours & Shift Structure: 40 hours weekly (5 days) across a 24/7 rotational schedule
Role Description We are hiring fluent German speakers to deliver top-tier support for a major global online shopping brand. Working directly from our Umhlanga office, you will serve as the main point of contact for online customers—assisting with order placements, delivery updates, payments, and general item information. This role presents excellent career progression opportunities within the e-commerce and customer support sectors.
Key Responsibilities
- Omnichannel Support: Address customer queries through calls, live chat, and email in fluent German and English.
- Order & Shipping Assistance: Help customers monitor deliveries, request returns, and fix shipment delays.
- Troubleshooting: Handle customer issues with calm, thoughtful, and empathetic communication.
- Product Knowledge: Keep up with current catalog items to offer precise details and helpful suggestions.
- System Documentation: Log every customer interaction accurately in internal software systems.
- Target Management: Consistently hit team benchmarks, focusing on customer satisfaction (CSAT) and quality standards.
Candidate Requirements
- Language Skills: Highly fluent in both written and spoken German (B2 level minimum) along with professional English fluency.
- Education: Minimum of a Matric certificate / Grade 12 or equivalent qualification.
- Availability: Full willingness to work rotating 8-hour shifts on a 24/7 calendar, including nights, weekends, and holidays.
- Tech Skills: Comfortable operating multiple software tools and databases at once.
- Background: Previous experience in retail or customer care is a plus; fully paid, comprehensive training is provided.
- Personal Traits: A patient, resourceful problem solver with a constructive, collaborative attitude.
Perks & Benefits
- Medical & Insurance: Comprehensive medical aid (with optional dependent coverage) plus life insurance.
- Relocation Assistance: Applicants relocating to Durban receive a single flight ticket and up to 20 nights of temporary housing.
- Professional Growth: Structured pathways into team lead, training, or quality assessment roles.
- Facility Amenities: Modern work space equipped with premium break rooms and leisure areas.
