- Location
- Berceni
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
- Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).
- Hybrid Model: 3 office days (Monday–Wednesday) and 2 work-from-home days (Thursday–Friday).
- Hours: Monday to Friday, 09:00 – 18:00.
- Contract: Permanent, full-time.
We are looking for a customer-focused team member with fluent or near-fluent German skills to join our expanding team in Bucharest. In this full-time role, you will be the primary point of contact for German-speaking clients, resolving inquiries with professionalism and maintaining high service standards.
Core Accountabilities
- Multichannel Support: Resolve incoming client inquiries via phone, email, and chat in professional German.
- Issue Resolution: Diagnose problems quickly to deliver effective first-contact solutions.
- Record Keeping: Log user interactions, account updates, and summaries accurately in the CRM system.
- Team Collaboration: Partner with technical teams and secondary support tiers to resolve escalated issues.
- Service Enhancements: Identify opportunities to recommend relevant product add-ons that add value for the client.
- Knowledge Upgrades: Stay up to date on company guidelines, product updates, and software tools.
Target Candidate Profile
- Languages: Fluent command of German (C1/C2 level) alongside solid English skills (B2 level or higher) for internal communication.
- Communication: Exceptional active listening, verbal clarity, and written communication skills.
- Technical Aptitude: Proficient with Microsoft Office and comfortable learning proprietary software quickly.
- Mindset: Patient, empathetic, and analytical when managing complex customer situations.
- Location: Able to commute to the Eroii Revoluției office 3 days per week.
Onboarding & Training
- Duration: 1 week of comprehensive initial training.
- Schedule: Monday to Friday, 10:00 – 17:00.
- Content: Led by corporate trainers, covering support tools, product knowledge, company workflows, and practical user simulations.
Compensation & Financial Perks
- Net Base Salary: 5,569 RON net per month.
- Remote & Commute Allowance: 400 RON net monthly stipend to cover home office utilities and transit expenses.
- Total Net Guaranteed: 5,969 RON net monthly.
- Meal Allowance: 25 RON per worked day, delivered via a Pluxee card.
- Performance Bonuses: Regular payouts tied to CSAT scores and key targets.
- Sales Incentives: Additional commission for successful cross-sells and product upgrades.
- Overtime Pay: 25% premium for approved extra hours or weekend shifts.
Additional Benefits
- Annual Leave: 21 paid vacation days per year.
- Healthcare: Comprehensive private medical coverage through Medicover Clinique.
- Convenient Location: Modern office space directly next to key public transit links at Eroii Revoluției.
- Work-Life Balance: A structured weekly schedule offering dedicated in-office collaboration and remote focus days.
- Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager roles.
