Chief Operating Officer - COO

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

As a key member of the Country Leadership Team, the Operations Director will be accountable for the end-to-end performance of the company at country level, ensuring scalable, efficient, resilient, and secure operations.
Operating at the intersection of business, technology and operations, this role is critical to translating Pluxee Spain strategy into reliable execution, operational excellence, and measurable results.

End-to-end Operations & Service Excellence

❖ Design and lead the country operating model, ensuring efficiency, scalability and robustness of core operational processes.

❖ Own operational KPIs and SLAs, ensuring consistent service performance and continuous improvement across the organization.

❖ Drive automation and process optimization, leveraging technology and data -Gen AI includedto reduce complexity and manual dependencies.

❖ Ensure operational resilience across critical business processes beyond IT.

 

Technology strategy

❖ Define and execute the country technology strategy, fully aligned with Pluxee Group IT standards; architecture, cybersecurity, solutions, IT operations and platforms

❖ Ensure that IT operations, systems and solutions effectively support business objectives, compliance requirements, and value delivery to clients, consumers, and internal teams.

❖ Oversee IT operations and infrastructure, guaranteeing availability, performance, security, and cost efficiency.

❖ Ensure business continuity and disaster recovery (BCP/DRP), as well as cyber-risk mitigation and security governance.

❖ Own local IT governance, compliance and risk management, coordinating with regional and global IT security and compliance teams.

❖ Act as a bridge between Group IT, regional teams and country stakeholders, ensuring alignment and effective execution.

 

Payments ownership

❖ Assume end-to-end ownership of Payments performance at country level, including SLAs, KPIs, incidents, risk controls and continuous improvement.

❖ Manage and govern the payments ecosystem (PSPs, processors, partners) in line with Group standards.

❖ Ensure robust, scalable and auditable payment flows and integrations, coordinating with global and regional teams where required.

 

Platform convergence & transformation

❖ Lead at local level the platform convergence to a common target digital ecosystem and customer migration, ensuring business continuity and controlled execution.

❖ Structure deployment plans, roll-outs and change management, minimizing operational risk.

❖ Orchestrate dependencies with Global Product and IT Centers of Excellence.

 

Data, Analytics & Artificial Intelligence (local scope)

❖ Execute local Operational Data & AI strategy focused on high-value use cases (operations, risk, customer experience, productivity). This work has to be done under the leadership and strong coordination with the Global Data & AI Hub/Spoke.

❖ Ensure strong data governance, quality, security and regulatory compliance.

❖ Drive adoption of AI and generative/agentic AI across processes and platforms with a clear focus on measurable impact.

 

Leadership, people & budget

❖ Lead and develop multidisciplinary teams across Operations, IT and Data, fostering accountability, performance and continuous improvement.

❖ Manage IT and Operations budgets, ensuring investment discipline, cost control and value realization.

❖ Contribute actively to country strategy definition as a member of the Leadership Team

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.