Product Manager (Customer insights and Intelligence)

We are currently looking for a Product Manager to join our Domains Product team in Cardiff.

You will be expected to attend the office 50% of the working week, in line with our hybrid working policy.

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WHO ARE WE?

At Creditsafe, we weave our core values of customer obsession, trust, respect, and the courage to be different into everything we do. These values are at the heart of our culture and have helped us build an environment focused on growth, innovation, wellbeing, and long-term success over the past 20 years.

Powering business decisions for over 100,000 businesses worldwide takes more than great tools. We believe in rolling up our sleeves to create a welcoming, supportive environment where new talent is guided, nurtured, and empowered to grow and thrive as part of our community.

With 25 offices across 14 countries, our globally distributed workforce reflects our inclusive and diverse culture. Our teams collaborate to solve complex problems, share knowledge, and learn from one another.

Twice featured in The Sunday Times ‘100 Best Companies to Work For’, Creditsafe is a place where careers are built. Many of our colleagues have grown long-term, successful careers with us—and we’re proud to continue supporting people to reach their full potential.

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JOB PROFILE

As a Product Manager within our Domains Product team, you will focus on combining Creditsafe’s curated business information and customer intelligence into products that deliver clear, actionable insights.

You will play a key role in transforming complex data into meaningful outputs embedded within workflows, reports, and intelligent features across our customer-facing products. Working closely with Product, Data, Engineering, and Commercial teams, you will shape how data is combined, analysed, and delivered to solve real customer problems at scale.

This is a pivotal role in supporting our shift from delivering data to creating intelligent, insight-led products.

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KEY DUTIES AND RESPONSIBILITIES

• Define and deliver insight-driven use cases that address real customer needs

• Translate business problems into structured insight outputs, reporting solutions, and product features

• Develop reports and features that combine Creditsafe and customer data into clear, actionable insights

• Apply AI where it adds value, including identifying patterns, generating insights, and enabling proactive delivery

• Develop agent-enabled capabilities so insights can be delivered through MCP channels and embedded within automated workflows

• Ensure outputs are structured, explainable, reusable, and actionable

• Create and manage PRDs, epics, features, and user stories

• Define data inputs, dependencies, transformation logic, and output formats (e.g. reports, dashboards, alerts, services)

• Ensure products prioritise insight over raw data and are intuitive for customers to understand and act on

• Work with stakeholders to define key customer questions, metrics, and desired outcomes

• Prioritise work based on customer value, business impact, and scalability

• Challenge requirements to maintain focus on meaningful insights rather than feature volume

• Collaborate closely with Product, Data & Analytics, Engineering, and AI/governance teams

• Maintain alignment on product vision, data readiness, and delivery timelines

The responsibilities listed above are not exhaustive, and you may be asked to take on additional reasonable duties as required by your line manager

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SKILLS AND QUALIFICATIONS

• Ability to translate business problems into clear, structured product requirements
• Experience building or working with data-driven products, reporting, or analytics platforms
• Strong understanding of how to turn data into actionable insights
• Proven prioritisation skills with a focus on customer and commercial outcomes
• Ability to work effectively with both technical and non-technical stakeholders

NICE TO HAVE

• Experience with AI, machine learning, automated analytics, or agent-based/API architectures
• Exposure to credit, financial, or risk data, including compliance considerations
• Familiarity with BI tools or modern data platforms

BENEFITS

Competitive salary
Company laptop provided
Bonus scheme
25 days annual leave plus bank holidays
Hybrid working model
Healthcare and company pension
Cycle to Work and wellbeing programmes
Global company gatherings and events
E-learning and excellent career progression opportunities

Plus more — see the full benefits package on our Careers page:

👉Creditsafe Careers

Creditsafe is an equal opportunities employer and values diversity. If you require any support during the application process, please contact the Creditsafe recruitment team.