- Salary
- $29 – $36
- Location
- Brown Student Serv., Canada
- Type
- Full-time
- Department
- Administration
- Closing date
- Today
- Source
- Workday
Description
Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).
The Student Wellness Hub provides a range of health services to McGill students with a focus on awareness, prevention, and early intervention. The Student Wellness Hub has a variety of clinicians that provide one-on-one appointments, therapy groups and other services. Within the Student Wellness Hub, the Healthy Living Annex focuses on health promotion and offers peer support programs for both the Macdonald and downtown campuses.
Position Available as of September 2026.
Position Summary:
Under the direction of the immediate supervisor, the incumbent performs administrative and office support activities for the Student Wellness Hub (SWH). Acts as a resource person, specializing in support of the Mental Health Team of the SWH and provides general support for the entire SWH.
Major Duties and Responsibilities:
- Provides clerical and administrative support to the SWH team, focusing on but not limited to, the Mental Health team.
- Acts as a resource person regarding the Student Wellness Hub’s policies and procedures. Resolves problems within area of responsibility following collaborative care principles, consulting relevant documentation, and liaising with the Hub leadership as needed.
- Specific tasks to support the Mental Health team may include: With direction from the relevant with leadership team members,
- Reviewing the Hub’s weekly appointment wait-time forecast and flagging to the relevant members of the SWH leadership team, any areas of concern with regards to wait-times or decreased capacity.
- ensuring that clinicians’ schedules are accurate and that all unscheduled appointments are utilized.Ensuring that new appointments are appropriately distributed across the team.
- Ensuring that calendars are up to date in online booking system and assists in making any updates or changes.
- Coordinating student transfer requests.
- Support the processing of student record requests by preparing files, compiling required documentation, and retrieving relevant information as directed by leadership.
- Assists in organizing special meetings for the SWH team by contacting participants, preparing the agenda and relevant documentation, booking meeting rooms, attending meetings, taking minutes, disseminating minutes, tracking action items and following up on decisions within area of responsibility.
- Supports the Operations team in the management of vendor payments.
- Assists with the preparation of expense reports and processing of PCard reconciliation.
- Participates in preparation of on-boarding documents for new hires and communicates with respective parties.
- Schedules on-boarding meetings with new hires by coordinating available timeslots with appropriate Hub staff members.
- Acts as a resource person and assists new staff with obtaining their ID cards, keycard access and appropriate keys.Coordinates off-boarding process for staff members.This includes termination of access and retrieval of any physical devices or items belonging to McGill (keys, computers, etc.).
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.
Other Qualifying Skills and/or Abilities:
- Must be customer focused and service oriented, which includes but is not limited to being approachable, responsive, attentive and helpful.
- Assists all clients with a positive attitude, tact and diplomacy while maintaining a professional manner and appearance at all times.
- Demonstrated resourcefulness and ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels.
- Proven ability to be proactive and devote full attention to clientele.Demonstrated ability to answer calls with professionalism and tact while dealing patiently and calmly with clients who are anxious.
- Must be accurate and possess superior attention to detail.
- Demonstrated ability to provide support for various administrative activities.
- Proven ability to work autonomously and as a member of a team.
- Demonstrated ability to take initiative, problem-solve and organize work within area of responsibility.
- Strong organizational skills with ability to take on multiple tasks at one time, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment.
- Proven discretion in dealing with confidential information.Ensure that clients from diverse cultures, ethnic origins, sexual and gender identifications, religious or faith backgrounds and all types of abilities receive equitable treatment and access to Services.
- Demonstrated ease with technological applications with a proven ability to work in a PC environment using, MS Word, Excel and Outlook.
- Demonstrated ability to work with clinical and administrative information systems such as Titanium, Medesync, etc is a very strong asset.
- English and French, spoken and written.Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 (Fluent) on a scale of 0-4.
As one of Montreal's Top Employers, here is what we offer:
- Competitive benefits package (Health, Dental, Life Insurance)
- Defined contribution pension plan (with employer contribution up to 10%)
- Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
- Competitive vacation policy
- Two (2) personal days
- Two (2) floating holidays
- Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
- Paid time off over the December holiday period
- Tuition waiver for regular employees and their dependents
- Up to two (2) days of remote work per week where the position permits
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.
For a definition of our language proficiency levels, please click here.
Minimum Education and Experience:
Hourly Salary:
Hours per Week:
Supervisor:
Position End Date (If applicable):
Deadline to Apply:
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].
