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Job Summary

This role is responsible for supporting day-to-day operations, troubleshooting performance issues, managing database and infrastructure activities, and ensuring the stability, availability, and efficiency of Teradata-based systems. The ideal candidate will have strong analytical and problem-solving skills, a solid understanding of Teradata architecture, and experience in database support and platform administration.

Responsibilities include:

• Participate in the design, development, and implementation of end-to-end Infrastructure solutions and blueprints as part of a cross-functional team with defined service targets and cost models.
• Provide technical depth in the installation, configuration, administration, operations, and support of Teradata platform technologies within the area of responsibility.
• Ensure integration, stability, security, and operational viability of Infrastructure products and Teradata platform services.
• Support Teradata upgrades, patches, migrations, backup, recovery, disaster recovery, and business continuity activities.
• Coordinate with onshore and offshore teams to drive Infrastructure builds, support platform operations, and resolve issues in a timely manner.
• Support day-to-day operational activities for Teradata environments, including monitoring system health, availability, capacity, and performance metrics.
• Troubleshoot and resolve database, application, and infrastructure issues, performing root cause analysis and implementing corrective actions where appropriate.
• Work with DevOps and Automation Engineering teams to support Infrastructure automation initiatives and maintain existing automation solutions to improve provisioning and operational efficiency.

• Participate in the development of Operational Readiness documentation, runbooks, procedures, and support materials as part of a cross-functional team
• Design and build pilot solutions utilizing new technologies and implement new product features and platform enhancements.
• Identify and escalate risks, performance bottlenecks, and operational concerns that may impact platform availability or service levels.
• Participate in Level 3 support, on-call rotations, and incident management activities for the technology area.

Required Job Qualifications:

* Bachelors Degree and 2 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
* Infrastructure Automation
* Operations Management
* ITIL v3
* IT standards, procedures, policies
* Ability to simplify & standardize complex concepts / processes
* Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
* Oral & written communications
* Problem solving / analytical skills, tools and techniques
* Supplier management
* Ability to prioritize and make trade-off decisions
* Drive cross functional execution
* Adaptability and ability to introduce / manage change
* Teamwork and collaboration
* Organized and detail oriented
* Analytical and problem solving skills

Preferred Job Qualifications:

•  Bachelor’s Degree (Computer Science, MIS, or related degrees).
• Teradata Database Administration (DBA) Foundational Level

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

 

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$69,800.00 - $125,900.00

Exact compensation may vary based on skills, experience, and location.