Assistant Manager of Brazos PTK

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:
• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

Additional Full-time Benefits:
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What you will have an opportunity to do:

JOB DESCRIPTION:

The Assistant Food & Beverage Outlets Manager plays a critical leadership role in delivering exceptional guest experiences across our Brazos Proper Texas Kitchen and Junction Marketplace operations. As a key member of the Food & Beverage leadership team, this position is responsible for leading mainly evening operations, developing front-of-house team members, ensuring operational excellence, and driving service standards that embody the spirit of Howdy Hospitality.

This hands-on leadership position requires an individual who thrives in a fast-paced, high-volume environment, leads by example on the floor, and is passionate about hospitality, team development, and operational execution. While supporting all meal periods as business needs require, the primary focus of this role will be overseeing dinner service and evening operations.

CULTURE & CHARACTER:

All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility:  to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence - We always strive to make today a little better than yesterday.

COMPENSATION & BENEFITS:

• $55,000 Salary – Paid biweekly (every two weeks)

• Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.

• Full-Time: 40-50 hours, dependent on hotel forecast.

• Hours: Needs to have open flexibility.

• Days: Vary based on forecasted business demands

KEY RESPONSIBILITIES:

Leadership & Team Development

· Lead and oversee nightly front-of-house operations to ensure exceptional guest service and operational efficiency.

· Support the recruitment, onboarding, training, and retention of motivated hospitality professionals.

· Foster a positive, professional, and engaging work environment built on accountability, teamwork, and recognition.

· Coach and mentor team members through ongoing feedback, performance development, and corrective action when necessary.

· Lead pre-shift meetings and service briefings to communicate priorities, menu updates, and service expectations.

· Ensure consistent execution of departmental and company service standards.

Guest Experience

· Create memorable dining experiences by actively engaging with guests and resolving concerns with urgency and professionalism.

· Maintain visible floor leadership during service periods, providing support wherever needed.

· Monitor service standards, food quality, beverage execution, cleanliness, and overall guest satisfaction.

· Anticipate guest needs and identify opportunities to elevate the dining experience.

Restaurant & Bar Operations

· Oversee daily operations across all food and beverage outlets with a strong emphasis on dinner and evening service.

· Maintain working proficiency in all front-of-house positions, including: Host, Server, Bartender, Barback, Food Runner, Support Staff, etc.

· Ensure proper staffing levels based on business volume and forecasted demand.

· Support special events, catering functions, private dining experiences, and restaurant reservations.

· Monitor compliance with all local, state, company, and brand regulations and standards.

Inventory & Financial Performance

· Assist with inventory management, ordering, receiving, and storage of food, beverage, and operating supplies.

· Support cost control initiatives related to labor, beverage cost, supplies, and operational expenses.

· Monitor outlet performance and contribute to achieving revenue and profitability goals.

· Participate in forecasting, budgeting, payroll review, scheduling, and labor management.

· Ensure proper cash handling and adherence to all financial controls.

Training & Product Knowledge

· Maintain expert knowledge of food, beverage, wine, cocktail, and specialty menu offerings.

· Support ongoing training programs focused on service excellence, product knowledge, and operational consistency.

· Identify opportunities to improve service procedures, increase efficiencies, and enhance guest satisfaction.

· Champion a culture of continuous learning and hospitality excellence.

What are we looking for?

QUALIFICATIONS:

Required:

· Minimum 2 years of leadership experience in a high-volume restaurant, hotel, resort, or upscale food and beverage environment.

· Strong understanding of front-of-house restaurant operations.

· Experience leading and motivating teams in a fast-paced service setting.

· Excellent communication, conflict resolution, and interpersonal skills.

· Ability to work evenings, weekends, holidays, and special event dates.

· Proficiency with Microsoft Office and restaurant POS systems.

· Ability to obtain and maintain:

· Texas Food Handler Certification

· TABC Certification

Preferred:

· Hotel food and beverage experience.

· Experience managing dinner-focused operations and bar service.

· Knowledge of wine service, craft cocktails, and elevated dining standards.

· Familiarity with MICROS, OpenTable, or similar hospitality technology platforms.

· Experience in conference center or large-scale event operations.

Success Traits - The ideal candidate is:

· A visible, hands-on leader who enjoys being on the floor during service

· Passionate about hospitality and guest engagement

· Highly organized and detail-oriented

· Comfortable making decisions in a fast-paced environment

· Strong in coaching, accountability, and team development

· Focused on creating memorable guest experiences while achieving operational goals

· Energized by leading busy nights, special events, and high-volume service periods

Join the Texas A&M Hotel & Conference Center team and help deliver unforgettable dining experiences while developing the next generation of hospitality professionals through the tradition of Howdy Hospitality.

Compensation:

$55000

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.