- Location
- Manila-QC Bridgetowne, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The Team Leader post is a critical position with our operations. Selected candidates will be responsible for managing a group of up to 10 - 15 Account Associates. Candidates must demonstrate a strong knowledge of the Hyosung products. Successful candidates must demonstrate a passion for people development. This position is highly responsible for reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. Successful candidates will be able to create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. Candidates with a passion to serve and drive for excellence will be most successful in this role.
Constantly monitor performance of respective agents / groups assigned
Coach agents to perform and improve on all KPIs, meeting all the objectives and performance metrics set as per the standards
Regularly conduct & lead huddles and/or pre- or post-shift huddles in cooperation with the Managers to cascade and confirm understanding on client and company-initiated communication pieces, i.e. memos, quick study, uptraining materials, rollout of new incentive schemes, distribution of work-related materials, etc. among others
Plans and implements daily, weekly and monthly incentive schemes and events to drive
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!