Manager - Facility

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Detailed job description

About Halma India

The role of the India hub is to catalyse the growth of Halma companies in India. The India Hub provides services including Infrastructure, marketing, trading, compliances, talent, finance & accounts to Halma companies. The India Hub has been operational since 2008 with around 32 of the Halma companies investing in local resources currently. The employees can be broadly divided into 4 groups – Commercial/Sales, Digital, Business Support Group (BSG) and Core Support. 

Position Objective

(The purpose of role in current business/market scenario)

Halma Hub in India currently operates across 7+ locations across India with diverse functional operations being undertaken across offices.  To lead and deal with such diverse facilities – each driven by their own business objective, this role reporting to the Sr. GM – Corporate Development has been created. The Lead – Facility will play a crucial role in independently organising, managing and ensuring facility services across locations ensure a safe working environment for all our employees, as well as follow processes and infrastructure service practices that ensure Zero downtime, Zero incidents, 100% service support to our employees. The position requires new initiatives to be implemented – some around sustainability, ISO certification, implementation of HSE and BCP practices, as well as excellent people management

(employees as well as contract workers). 

Responsibilities

(KRAs / deliverables / job expectations)

• There are 5 Main areas of Responsibilities:
• Property Management across 8+ locations in India (Lease, Liaisoning with Owner, negotiations, utility, compliances, etc.)
• Infrastructure Related mgmt. (AC, Water, ILL, FAS, CCTV, seat allocation, etc.)
• Vendor Management (for infra related service to Security, Access Systems, AV systems, Cab Service Provider, UPS, etc.) to Team managing Cab service vendor, Multi Skill technician, and others.
• Processes like Ticketing systems, HSE with ERT team, ISO 14k, 45k and 22301 (for BCP) with regular reports to leadership team and any other new initiatives. Familiarity with ERP (MS Dynamics D365) would be an advantage.
• Manage Team not only from task perspective but also from people development pov by training, guiding and developing them.
• Regular reporting (Reports, Performance Indicators) to Leadership Team on key aspects of Facilities across locations.
• Operate an Infrastructure Maintenance Plan that is pro-active aimed at early intervention and prevention.
• Track Leases across locations and take up for renewal 6 months ahead of completion. Develop connect and relationship with property owners to ensure maintenance and any other issues are addressed with them.
• Institute and follow processes and systems to ensure that all property, utility related payments are made on time, and there are no disruptions arising out of delays in payments.
• Establishing a robust Vendor Management process with is focus on quality of deliverables, accountability and which is also sustainable in the long run.
• Monitor Ticketing Systems for Facility/Infrastructure related issues, ensuring that employees as a stakeholder are responded to in a holistic and timely manner in matters related to facility and infrastructure.
• Drive Projects (end-to-end) for new Infrastructure (Commercial or Industrial) Facility
• Detailing Requirements technically for soundness, completeness and compliance.
• Networking and Close interaction with other departments that requires a mature understanding of different perspectives, for a meaningful and holistic approach to building robust team and processes.
• Agile to respond to emergencies

Academic Qualifications

• Graduate
• Certification Course in Facility Mgmt., or ISO, or Process Mgmt.

Experience (exposure)

• 8-15 years’ experience in facility management role, with at least 2-3 yrs in manager role
• Knowledgeable in understanding technical aspects of FM components.
• Experience in setting up new facilities from scratch
• Experience and exposure to Hi-Quality work environment in professionally run firms
• Exposure to developing and managing budgets for Facility independently
• Experience and Exposure to KRAs, KPIs, and Generating Reports to monitor various aspects of FM

Key attributes

(critical functional   competencies)

• Grasp and Master - the diversity of facility management across locations
• Ability to organise resources (people, time, vendors, budgets) in a methodical and organised manner to be on top on daily chores.
• Drive execution of various initiatives independently
• Put in place a vendor mgmt. and assessment system focused on key vendors to bring in sustainable, responsive partners
• Establishing clear goals for team members to achieve
• Generating reports for review of leadership. This, requires good working knowledge of Microsoft Word/Excel/ PowerPoint, Outlook & ERP systems
• Instil a systematic, data oriented, and documented approach to processes and decision-making in the Facility team
• Fluent in English business communication both verbal and written
• Lead annual facility budget and plan, with ability to prioritize tasks

Competencies (fundamental skills and attitudes)

• Organised and methodical
• Mature and Flexible (to deal with multiple variables)
• Rigor in execution with attention to details
• Process and Quality Orientation
• People and Team mgmt. skills

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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