- Salary
- $100k – $140k
- Location
- USA: 225 Sepulveda (Corporate), United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Workday
Description
The Manager, CRM & Mobile Marketing is responsible for leading the strategy, execution, and performance of the company’s mobile marketing channels. This role will own the end-to-end mobile customer communication strategy across acquisition, lifecycle, promotional, and retention campaigns, ensuring a cohesive customer experience across SMS, Email, and future app channels.
The ideal candidate is both strategic and analytical — someone who understands how to drive incremental business impact through mobile messaging, while also balancing customer experience, message fatigue, and channel profitability. This role will partner closely with CRM, Loyalty, Ecommerce, Analytics, and Marketing Operations to optimize channel performance and customer engagement.
WHAT YOU’LL DO:
Mobile Channel Strategy & Execution
Own the strategy, planning, and execution of SMS marketing campaigns and automated lifecycle journeys
Develop and evolve the long-term mobile marketing roadmap, including future app push notification strategy
Concept and write compelling copy for all mobile touchpoints, ensuring brand voice consistency across SMS campaigns and lifecycle messaging
Partner closely with the Email Marketing Manager to ensure cohesive cross-channel messaging, cadence, and customer experience
Build audience and messaging strategies that support acquisition, conversion, retention, loyalty engagement, and reactivation goals
Identify opportunities to personalize messaging and improve customer relevance across lifecycle stages
Performance & Incrementality
Analyze mobile marketing performance and customer behavior trends to optimize engagement and revenue contribution
Partner with Analytics and CRM teams to evaluate channel incrementality and customer impact
Develop testing strategies to measure lift, saturation, conversion impact, and customer fatigue across channels
Make data-driven recommendations around send strategy, segmentation, and promotional effectiveness
Cross-Functional Partnership
Partner with CRM, Loyalty, Ecommerce, Creative, and Analytics teams to align mobile marketing initiatives with broader business objectives
Collaborate with technical and operations teams to support journey enhancements, audience builds, QA, and platform improvements
Support future mobile channel expansion, including app messaging and advanced personalization initiatives
SKILLS & REQUIREMENTS:
Experience managing SMS platforms such as Attentive, Braze, Klaviyo, Salesforce Marketing Cloud, or similar
Strong understanding of lifecycle marketing, customer segmentation, and retention strategies
Experience analyzing campaign performance and translating data into actionable business recommendations
Familiarity with incrementality testing, holdout testing, attribution models, and customer behavior analysis preferred
Strong cross-functional collaboration and project management skills
Highly detail-oriented with strong organizational and operational execution abilities
Excellent communication and presentation skills
Experience with app push notification strategy or mobile app marketing is a plus
eDUCATION AND EXPERIENCE
Bachelor’s Degree
5+ years of experience in CRM, lifecycle, or mobile marketing, with direct ownership of SMS marketing programs
The pay range for this role is $100,000 - $140,000/yr USD.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [email protected].
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
