- Salary
- $64k – $101k/yr
- Location
- 100 Maryland Ave Rockville MD 20850 USA, MD, US
- Workplace
- Remote
- Department
- Administration
- Education
- Bachelor
- Source
- GovernmentJobs
Description
Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $64,104.00 to $78,811.00 per year, based on the candidate’s qualifications and experience.
Montgomery County’s Office of Consumer Protection (“OCP”) is responsible for enforcing consumer protection laws (Chapter 11 of the Montgomery County code) which prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses. OCP also licenses and registers specific business activities.
WHO WE ARE LOOKING FOR
We are seeking an organized, resourceful, and detail-oriented administrative professional (Administrative Specialist-I), Grade N18, who can manage multiple assignments while maintaining accuracy, professionalism, and reliable follow-through. The ideal candidate can work within established laws, policies, and procedures; gather and evaluate information; maintain well-organized records; and recognize when an unusual or sensitive matter should be elevated for guidance.
The successful candidate will be able to:
- Communicate clearly and professionally in writing and verbally with internal and external audiences.
- Review information carefully for accuracy, completeness, consistency, and compliance with established requirements.
- Conduct research, compile and analyze information, and present findings in a clear and useful format.
- Manage competing priorities, meet time-sensitive deadlines, and keep assignments moving through completion.
- Exercise sound judgment when applying procedures and resolving routine administrative issues.
- Handle sensitive or confidential information responsibly.
- Build effective working relationships with colleagues, government agencies, boards and commissions, community organizations, businesses, and the public.
- Use Microsoft Office and learn databases, records-management systems, content-management tools, and other technology.
- Draft clear, accessible, and engaging written materials for public audiences.
- Adapt to changing needs and develop knowledge of OCP’s programs and County government operations.
PLEASE NOTE: Applicants selected for an interview will be required to complete a writing exercise designed to assess written communication, attention to detail, organization, and the ability to review information and communicate clearly with a professional audience.
In this role, you will provide professional administrative support across several OCP programs and initiatives. Working within established procedures and under guidance from experienced staff, you will:
Support licensing and registration programs by reviewing applications and supporting documents for completeness, verifying information, maintaining accurate records, communicating with applicants, and tracking matters through completion.
Assist with early detection and prevention initiatives by researching emerging consumer issues, organizing information, monitoring identified concerns, and preparing summaries, reports, and recommendations for management review.
Coordinate Maryland Public Information Act (PIA) requests by gathering responsive records, tracking deadlines, organizing materials, and assisting with responses in accordance with applicable requirements.
Serve as staff liaison to assigned boards or commissions by coordinating meetings, preparing agendas and relevant materials, communicating with members and interested parties, taking minutes, and maintaining official records.
Support consumer education and outreach efforts by coordinating logistics, preparing materials, assisting with presentations and community events, and tracking participation and outcomes.
Draft and update clear, accurate, and accessible content for OCP’s website, newsletters, educational materials, correspondence, and other public communications.
Respond to or appropriately refer inquiries from businesses, government partners, community organizations, and members of the public.
Conduct research, compile and review data, and prepare correspondence, spreadsheets, presentations, reports, charts, and other materials.
Organize and maintain administrative, program, and statistical records in accordance with established recordkeeping requirements.
Track assignments, set priorities, meet deadlines, and provide timely updates regarding progress, anticipated delays, and matters requiring guidance.
Perform other professional administrative duties and special projects that support the effective operation of OCP.
PLEASE NOTE: Applicants selected for an interview will be required to complete a writing exercise designed to assess written communication, attention to detail, organization, and the ability to review information and communicate clearly with a professional audience.
Telework: This position may be eligible for limited hybrid telework up to 2 (two) days per week after the initial probationary and training period.
Work Schedule: This position may require occasional evening and weekend hours based on program needs.
This position requires the ability to attend meetings or perform work at locations outside the office. Education: Graduation from an accredited college or university with a Bachelor's Degree.
Experience: One (1) year of professional administrative experience involving a variety of functions, such as coordinating work activities, maintaining records, conducting research, preparing correspondence and reports, compiling information, and supporting programs or projects.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Demands: The work requires ordinary physical effort associated with office and community outreach activities. With or without reasonable accommodation, the employee must be able to sit and use a computer for extended periods; stand and walk during events; bend, reach, and move throughout event locations; gather, pack, lift, carry, load, and transport outreach materials and supplies; and assist with setting up and breaking down tables, displays, signage, and other event materials. Some assignments may require remaining on-site for extended periods during community events.
Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Financial Disclosure Statement: This position is designated as one that requires filing a Financial Disclosure Statement, and you will be required to disclose information about your financial affairs.
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:
1. Which statement best describes your professional experience providing administrative support for multiple programs, projects, or operational functions?
• I have independently managed administrative support for multiple programs or projects, established tracking processes, coordinated with internal and external parties, identified issues, and recommended improvements.
• I have assisted others with individual administrative tasks under close direction.
• I have little or no experience providing this type of support.
• I have independently supported multiple functions by maintaining records, preparing correspondence or reports, tracking assignments, coordinating activities, and meeting deadlines.
2. Which statement best describes your professional experience reviewing applications, registrations, requests, or other official records?
• I have entered information or organized documents prepared or reviewed by someone else.
• I have reviewed submissions for completeness and accuracy, verified information, maintained records, communicated about missing information, and tracked matters through completion.
• I have performed all activities in the previous option and have also identified recurring compliance or processing issues, resolved routine discrepancies, and recommended improvements to procedures or tracking systems.
• I have little or no experience reviewing or processing official records.
3. Which statement best describes your professional experience researching issues and presenting information to support a program or management decision?
• I have independently researched defined issues, compiled and reviewed data, identified relevant information, and prepared summaries, spreadsheets, reports, or presentations.
• I have little or no professional experience conducting research or analyzing information.
• I have gathered information or entered data using instructions provided by someone else.
• I have performed all the activities described above and have also compared information from multiple sources, identified patterns or concerns, and developed findings or recommendations for management consideration.
4. Which statement best describes your professional experience coordinating activities involving external participants such as boards, commissions, community organizations, businesses, or members of the public?
• I have independently coordinated meetings, events, or public activities, including communications, scheduling, materials, records, logistics, and follow-up.
• I have independently coordinated ongoing activities involving multiple stakeholders and have also prepared public-facing materials, resolved routine coordination issues, tracked outcomes, and recommended improvements.
• I have provided limited logistical or clerical assistance for meetings, events, or public activities organized by someone else.
• I have little or no professional experience coordinating with external participants.
5. Describe one specific administrative assignment in which you coordinated multiple activities, maintained or reviewed information, communicated with internal or external stakeholders, and prepared a written product.
Please identify your employer and position, explain the purpose of the assignment, describe your responsibilities, outline the actions you took, indicate your level of independence, and summarize the outcome.