Quality Engineer (Customer Facing - OEM Support)

ASTEMO AMERICAS, INC.Quality Management

Job Description:

Overview

We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.

Quality Engineer will lead initial customer communication, coordinate cross-functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer-facing communication.

Key Responsibilities

• Serve as a primary quality contact for OEM customers regarding product and process quality issues
• Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up
• Lead customer response and ongoing written and verbal communication
• Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues
• Lead and support containment, root cause analysis, and corrective action activities
• Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation
• Interpret and explain technical findings clearly to customers and stakeholders
• Conduct shop floor investigations with production and engineering teams to troubleshoot defects
• Support and drive change management activities including process/product changes and customer approvals
• Support PPAP submissions and customer change approvals as required
• Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes
• Track corrective actions to closure and verify effectiveness
• Support continuous improvement and defect reduction initiatives

Required Qualifications

• Bachelor’s degree in engineering or with equivalent relevant experience
• Strong multitasking and organizational skills with ability to manage multiple open issues
• Proven troubleshooting and structured problem-solving ability
• Excellent written and verbal communication skills
• Strong customer-service mindset and professional presence

Preferred Qualifications

• Experience in automotive quality environments
• Experience with electronics products or manufacturing
• Ability to read and interpret electrical schematics and mechanical drawings
• Working knowledge of automotive quality systems and tools, including:
  • IATF / AIAG core tools
  • PPAP
  • PFMEA/Control Plans
  • 8D problem solving
  • Change Management processes
• Experience working directly with OEM customers

Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.

At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to [email protected] when applying for the position.