Facilities Manager

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Title: Facilities Manager (Network Coverage) (Australia Post) 
Business unit: Facilities 
Reporting to Direct: Senior Facilities Manager 
Key stakeholders: Australia Post JLL Operations Director, JLL Australia Post account team, wider Facilities colleagues, Australia Post Group Property team

Duties & responsibilities 
What this job involves
Delivery of the Facilities Team’s services to operate and maintain the Australia 
Post Enterprise allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes. 

It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk. 

Major Responsibilities 
• Proactively develop and manage the relationship with the occupier and client 
to ensure service delivery expectations are exceeded to facilitate works 
• Responsible for the delivery of customer and property services to a portfolio 
of buildings 
• Carryout building inspections and complete associated reports within the 
governance timeframe for the allocated portfolio 
• Ensure compliance with regulations / requirements of client contract and all 
facilities procedures 
• Manage administration and organisation of information for analysis and 
presentation to senior management team 
• Assist with any duties as assigned by the Facilities leadership team on an as 
needs basis 
• Proactively contribute to the effective and efficient running of the allocated 
portfolio / facilities, and share ideas for continuous improvement 
• Liaison with facilities vendors, coordinate facilities works as and when 
required in conjunction with JLL Projects & Development Services account 
team. 
• Understand the operational and technical requirements of the elements of 
the site(s) for which JLL is responsible. Ensure that current contracts are 
maintained to provide necessary supplies and services 
• Ensure compliance with statutory regulations on fire, health and safety 
standards to maintain a safe and compliance environment 
• Deliver facilities-related projects as in line with agreed budget or works plans; 
ensuring close interaction with affected business units 
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s 
guidelines, procedures and strategies 
• Proactive management and monitoring of Help Desk / service outputs to 
achieve or exceed standards against agreed key performance indicators and 
service level targets and report regularly to key stakeholders or as agreed 
• Actively encourage an environment that supports teamwork, co-operation & 
performance excellence across the portfolio. 
 

Employee Specifics  
• Tertiary qualifications in Property, Facilities, or Trade related fields desirable 
but not mandatory. Demonstrable experience within a similar role will be well 
regarded. 
• 2-5 years of proven experience working in corporate real estate / facilities 
related fields.   
• A demonstrated aptitude for the interpretation and analysis of numerical 
data with an ability to extract into clear and logical reports with a particular 
attention to detail. 
• Proficient in the use of the MS Office product suite including Word, Excel, 
Powerpoint and Outlook. 
• An understanding that Facilities management services involves the provision 
of both reactive maintenance and routine maintenance across the allocated 
portfolio with 24-hour call out / contact requirement  
• As there is a requirement to travel to sites across the allocated portfolio, a 
current and valid Driver’s Licence must be held. 

Performance objectives 
• Provide superior client service 
• Contribute to growth of company 
• Meet assigned financial targets 
• Enhance own professional and personal skills 
 

Key skills 
• Prior experience in facilities, property management, hospitality or related 
field preferred 
• Knowledge of local occupational health and safety requirements, critical 
facilities and vendor management for specialised services is advantageous 
• Understanding of basic technical aspects of property (Computer Room Air
conditioning, Chiller system, Fire Protection system, Mechanical & Electrical 
system, BMS system) is advantageous 
• Experience in front and back office processes is required with strong 
administration skills, preferably in the FM space 
• Strong customer service focus with excellent people skills and ability to 
interact with a wide range of client staff and demands 
• Strong PC literacy and proven ability to manage daily activities using various 
systems, including the internet and e-mail functions 
• Demonstrated experience with continuous improvement initiatives 
• Demonstrated experience with client reporting and preparation of reports 
• Likes being part of a high performing team. 

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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