- Location
- Sydney, Australia
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Business Banking is a key strategic pillar for ING, supporting Self-Employed customers, SMEs and Mid-Corporates through simple, reliable and digitally enabled banking solutions. As part of a global organisation with an ambitious growth agenda, we're investing heavily in creating market-leading customer experiences across onboarding, payments, cash management and servicing. Our focus is on removing friction, increasing self-service, leveraging data and AI, and delivering solutions that help businesses manage their day-to-day banking more effectively.
We're looking for an experienced Product Manager to take ownership of our Daily Banking (Liabilities) portfolio. This is a highly visible role where you'll define the customer value proposition, shape the strategic roadmap and drive commercial performance across key Business Banking products and experiences. Working at the intersection of customer, business, technology and risk, you'll use data, customer insights and market opportunities to influence priorities, deliver meaningful outcomes and help shape the future of Business Banking at ING.
What you'll do
Own the Daily Banking product strategy, customer value proposition and roadmap across accounts, payments, cash management and ecosystem integrations, driving growth, engagement and primary banking relationships.
Lead product innovation across onboarding, payments and in-life servicing, partnering with technology and delivery teams to improve customer experiences and funnel conversion through digitalisation, automation and self-service.
Manage portfolio and funnel performances, using customer insights and data to optimise deposits, transaction volumes, customer adoption, retention and commercial outcomes.
Embed AI and data-driven decision making into product development, identifying opportunities to improve customer experience, operational efficiency and delivery outcomes.
Manage the end-to-end product journey, including application, operational processes and in-life processes
Influence senior stakeholders across the business while balancing customer experience, commercial priorities and risk requirements, including KYC/AML, fraud and regulatory obligations.
What we're looking for
Extensive Business Banking product experience, with proven knowledge of daily banking, deposits, payments and customer servicing across business banking segments, especially SEM and SME.
5+ years proven success defining and executing product strategies that deliver customer growth, funnel conversion optimisation, engagement, adoption and commercial performance.
Experience in designing and optimising end-to-end product processes.
Exceptional product leadership experience across the end-to-end lifecycle, working closely with agile delivery and technology teams to bring customer-led solutions to market.
Commercially astute, highly analytical and confident using customer insights, data and AI to inform priorities and product decisions.
Exceptional stakeholder management, communication and influencing skills, with the ability to operate effectively in a complex, highly regulated environment.
What’s in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Skye Griffiths on [email protected]
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]
Applications close 28 July
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