IT Help Desk Technician

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an IT Help Desk Technician to join our team in Sioux Falls, SD. In this role you will be responsible for independently resolving a wide range of end-user technical issues while contributing to daily IT operations. This role builds on foundational support experience and requires greater responsibility in user administration, hardware lifecycle management, and moderate troubleshooting. You will serve as a reliable point of contact for employees and help drive efficient IT service delivery.

This is NOT a remote role. Must be located in Sioux Falls, SD to be considered.

**Must be a US Citizen or green card holder as we do not sponsor now or in the future**

Why TAK?

• Full Time: M-F from 8am - 5pm CT
• Paid Weekly
• Compensation: $20 - $26 per hour, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Provide second-level support for hardware, software, and connectivity issues, escalating only when necessary
• Perform laptop/desktop hardware repair, imaging, and advanced builds
• Manage user setup, hardware/software procurement assistance, and new-hire onboarding processes
• Administer and support enterprise cloud productivity and email platforms, including user account management and basic collaboration tool configuration
• Troubleshoot network and internet connectivity problems for users
• Support mobile device enrollment, configuration, and troubleshooting for Apple iOS and Android platforms
• Handle printer configuration, advanced troubleshooting, and peripheral support
• Assist with endpoint security practices and basic device management tasks
• Document resolutions, update knowledge articles, and contribute to process improvements
• Provide training and guidance to end users on best practices for common applications and tools
• Other duties as assigned

Requirements

• 1-3 years of experience in IT help desk or desktop support required
• Solid knowledge of Windows 11 troubleshooting, Microsoft 365 applications, and standard business software
• Familiarity with enterprise collaboration platforms, basic networking concepts, and hardware repair
• Strong problem-solving, organizational, and customer service skills
• Ability to work independently with minimal supervision while collaborating effectively with the team
• IT certifications (e.g., CompTIA A+, Microsoft certifications) are a plus
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting [email protected].