Workforce Development & Training Specialist

Department: Charlotte Water Department

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is primarily responsible for developing and implementing programs, plans for workplace readiness training, and job placement of adult participants. The Workforce Development & Training Specialist will coordinate the employment skills curriculum designed to increase employability. Additionally, this role also tracks participant progress using assessment tools and resolve challenges that may arise. Work involves coordinating workforce development activities for a multi-skilled workforce, training and developing employees in introductory, intermediate, and advanced skill sets across all utility occupations; facilitating scheduled training sessions; conducting performance analysis of individual training profiles, skills, and assessments courses.

This position will assist in developing and coordinating Charlotte Water's Apprenticeship and Career Training Academy Internship and Co-op Programs, which are designed to increase employability, boost motivation, and improve fundamental skills. Part of the work includes scheduling, attending, and leading monthly and bi-monthly meetings with apprentices, interns, mentors, managers, and supervisors; visiting worksites for observations; processing and auditing paperwork about apprentice and intern training plans and overall programming within the department. Works with community partners to seek participants for workforce development programs.

The salary for this position is $82,883 - $92,092.99 commensurate with experience.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provides training and development services by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation.

• Provides interpersonal expertise as it relates to training in various utility occupations.

• Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills they are taught.

• Creates, develops, and oversees the Apprenticeship and Career Training Academy and Co-op and Internship Programs.

• Coordinates and monitors the completion of training assignments for the Career Training Academy, Co-op, and Apprenticeships.

• Collaborates with Charlotte Water's Human Resources team throughout the hiring process, including job matching.

• Conducts Apprenticeship and Career Training Academy program evaluations throughout development and operations phases.

• Processes and audits paperwork on the employee, apprentice, and intern training plans.

• Fosters professional relationships within industry at local, state, and national level, with particular focus on local partnerships.

• Contributes to annual planning and execution of workforce development program cycles, including training sessions and program events.

• Provides career pathing services, including coordinating cross-training opportunities such as job shadowing for employees.

• Coordinates meetings, calendars, and events around programming and communicates program details with community organizations and prospective candidates.

• Supports One Water People Strategy initiatives as needed.

• Performs other related job duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of training and development.

• Knowledge of social service or wrap-around services that will benefit participants.

• Knowledge of Learning Management Systems (e.g., SAP SuccessFactors, LinkedIn Learning).

• Skill in communicating, both verbally and in writing and with technology.

• Skill in planning and coordinating the work of others.

• Skill in delivering speeches and facilitating training programs.

• Ability to utilize Microsoft Office products (e.g., Word, Excel, PowerPoint).

• Ability to plan and organize short-term and long-term training in simulated and live environments.

• Ability to effectively conduct training in classroom and work environments.

• Ability to work effectively with people with different professional backgrounds.

• Ability to network with internal and external stakeholders.

• Ability to communicate effectively with all levels within the organization.

• Ability to obtain a City driving permit.

PREFERRED QUALIFICATIONS

• Experience assisting individuals in the workplace with career development.

• Knowledge and application of coaching strategies.

• Ability to assess program gaps and opportunities for continued program growth.

• Possess Working Smart Train-the-Trainer certification or provided soft skill training.

MINIMUM QUALIFICATIONS:

• Bachelor's degree from an accredited school.

• Five (5) years of related work experience

Licenses, Certifications, or Registrations:

• Requires a valid driver's license.

PHYSICAL DEMANDS:

The work is sedentary and requires occasionally exerting up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/observations/equipment, and walking. This role will be required to visit active worksites for meetings and observations with staff.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.