Leave cover - Fundraising Operations Assistant - Edinburgh, UK

Location   Edinburgh, UK

Office Presence:       2 days/week - occasionally more based on business need

Position Status  Full-time, Temporary 

Duration:                   Fixed Term 10 months

Salary:                        GBP 27,280 - commensurate on professional experience 

Closing date: Submit application by October 14

Risk Level:    x Level 3         ☐Level 2        ☐Level 1

• (Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability. 

• Level 2: Some contact with participants; unplanned non-direct contact with children.

• Level 1: Likely to have no contact with participants or sensitive data)

About Prosper Global

Barely enough is not enough for anyone. Prosper Global is a humanitarian organisation working alongside communities facing conflict, climate change, and economic hardship to meet urgent needs and create the conditions for lasting progress. Today's challenges demand new solutions, so we pair local knowledge with global resources to help communities build what's needed, test what's possible, and scale what's proven so that people everywhere can pursue a full life on their own terms. In 2026, we changed our name from Mercy Corps to Prosper Global, to reflect our belief that when every community can prosper, all of humanity moves forward.

The Philanthropic Growth and Engagement Team

The Philanthropic Growth and Engagement Team leads efforts to secure restricted and unrestricted funding while strengthening our relationship with supporters and enhancing our global brand. The Fundraising Operations function provides the systems, processes, data and financial support that enable effective and compliant fundraising.

The Position

As a Fundraising Operations Assistant, you’ll play a vital role in supporting Prosper Global’s mission by ensuring donors feel valued and their contributions are handled with care. You will be responsible for processing incoming gifts, maintaining accurate and up-to-date supporter records, and delivering high-quality supporter care to individuals who reach out to us. Your work will help strengthen relationships with donors and support the smooth operation of our fundraising efforts.

This is a fantastic opportunity for a highly organised, detail-oriented professional who thrives on accuracy and takes pride in delivering excellent service. You’ll bring a proactive mindset, strong administrative and technical skills, and a genuine passion for supporter care. If you’re someone who enjoys working methodically, communicating with empathy, and contributing to a global cause, we’d love to hear from you.

Essential Responsibilities

administration

• Process incoming donations, including cash, cheques, card payments, and digital contributions, ensuring timely and accurate handling.
• Maintain organised and secure digital records, including scanned donation forms and related correspondence.
• Maintain and update Gift Aid declarations in line with HMRC regulations, ensuring all records are complete and compliant.
• Track and record email subscription statuses and supporter communications across platforms.
• Oversee the day-to-day administration of recurring donor accounts, including updates and troubleshooting.
• Conduct and action regular data audits to ensure the accuracy, completeness, and integrity of supporter records in The Raiser’s Edge.
• Process invoices related to fundraising operations and ensure accurate documentation for financial tracking.
• Support the continuous improvement of internal procedures for gift processing, acknowledgments, and data imports, helping to streamline operations and enhance consistency.

supporter Engagement

• Serve as the first point of contact for supporter enquiries received by phone, email and post, providing timely, courteous, and effective supporter care.
• Process supporter requests and updates in accordance with agreed procedures.
• Maintain accurate records of supporter interactions and communication preferences. 
• Ensure donors receive appropriate gift acknowledgments, including personalised thank-you communications.
• Collaborate with the wider Fundraising Team to help shape and deliver meaningful supporter journeys that enhance engagement and retention.
• Contribute to a positive and consistent supporter experience across fundraising channels.

finance and reporting

• Support monthly financial reconciliation by investigating flagged discrepancies and making corrections to income records.
• Provide reporting and data support to the Fundraising Operations Team as needed.

Compliance and best practice

• Apply relevant data protection, Gift Aid and fundraising regulations and organisational policies to day-to-day activities.
• Maintain appropriate records and documentation to support compliance and audit requirements.
• Identify and escalate potential compliance, data quality or financial risks to the Fundraising Operations Manager.
• Contribute to the review and improvement of operational procedures and controls.
• Keep up to date with relevant changes to legislation, regulation and best practice

processs and systems improvements

• Participate in the development and implementation of fundraising operations policies, procedures and systems.
• Identify opportunities to improve efficiency, data quality and the supporter experience.
• Support testing and implementation of system changes and new processes.
• Document processes clearly and contribute to maintaining up-to-date operational guidance.
• Participate in relevant fundraising operations projects and provide administrative support as required.

Supervisory Responsibility

None

Accountability

• Report directly to: Fundraising Operations and Engagement Manager
• Works directly with: Members of the global Fundraising Operations Team, the wider Fundraising Team in Europe, the Corporate Finance colleagues, and colleagues across the global organisation.

The role works closely with U.S.-based colleagues as part of the global fundraising operations function, collaborating across teams and time zones to deliver shared processes, systems and fundraising activity.

Accountability to Participants and Stakeholders

Prosper Global team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification and Transferable Skills

• Experience working in an operational, administrative, fundraising, finance, data or similar role.
• Experience working with a CRM or relational database.
• Strong attention to detail and a methodical approach to processing and checking information.
• Good working knowledge of Microsoft Excel.
• Ability to investigate discrepancies, identify problems and take appropriate action to resolve them.
• Ability to manage competing priorities, work to deadlines and maintain accuracy under pressure.
• Strong written and verbal communication skills, with experience in donor care or customer service.
• Understanding of the importance of data protection, confidentiality and data quality.

Desirable

• Experience working within a fundraising or charity environment.
• Experience using Raiser’s Edge NXT or another fundraising CRM.
• Experience processing charitable donations and/or Gift Aid claims.
• Familiarity with UK data protection, Gift Aid and fundraising regulations.

Success Factors

The ideal candidate is self-motivated, able to work independently, and takes ownership of tasks with minimal supervision. They bring a logical, systematic approach and strong problem-solving skills, along with professionalism, resilience, and adaptability in fast-paced environments. They thrive under pressure, effectively manage shifting priorities and tight deadlines, and collaborate well across diverse teams and geographies. A positive, solution-oriented mindset, clear communication, and the ability to engage stakeholders are essential. The ideal candidate will also demonstrate an interest in and empathy for international development and humanitarian issues, aligning with Prosper Global’s mission and values.

Living Conditions / Environmental Conditions

The position is ideally based in Edinburgh, UK, where the Prosper Global (UK) head office is located.  This role may involve occasional travel within the UK, as required.

Ongoing Learning

In support of our belief that learning organisations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognise that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Prosper Global is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, colour, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding and Ethics

Prosper Global is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Prosper Global Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Prosper Global Integrity Hotline ([email protected]).