Personal Assistant - Business Banking

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Executive Assistant (EA) to the Director – Business Banking provides high-level strategic, administrative, and coordination support to ensure the effective functioning of the BB leadership office.
The role requires absolute professionalism, discretion, strong business acumen, and the ability to operate confidently with senior executives, regulators, clients, and internal stakeholders

Job Description​

KEY ACCOUNTABILITIES

Accountability:  Director’s Office Management, Hospitality and Resource Support

• Manage calendars for BB Director’s, meetings, travel, and priorities to ensure optimal time utilization.
• Act as the primary point of contact between the Business Banking Director and internal/external stakeholders.
• Prepare agendas, briefing packs, presentations, and meeting materials for various engagements
• Track follow-ups, action items, and deliverables arising from various engagements.
• Coordinate and arrange appropriate refreshments for executive and client meetings in line with company hospitality standards and, where applicable, client preferences.
• Maintain hospitality inventory (tea, coffee, water, and related supplies) and ensure timely replenishment.
• Ensure meeting areas are clean, well-organized, and reset promptly after engagements.
• Ensure BB colleagues are equipped with appropriate and functional working tools, including laptops, docking stations, access cards, printers, and office supplies.
• Liaise with IT and Facilities teams to resolve equipment, system, or infrastructure issues promptly.
• Monitor and coordinate maintenance, repair, or replacement of faulty equipment.
• Facilitate onboarding logistics for new team members, including workspace setup, system access, and tools allocation.
• Maintain an up-to-date inventory of departmental assets and supplies.
• Manage and maintain Business Banking stationery ordering and distribution.
• Monitor stock levels and ensure timely replenishment of office supplies.
• Maintain accurate records of stationery usage and inventory
• undefined Accountability: Strategic & Relationship ManagementSupport preparation of Business Banking various documentationConduct basic research and compile insights on market trends, clients, and sector developmentsInterface professionally with:Board members and executive leadershipGovernment officials and regulatorsLarge corporate and institutional clientsDevelopment finance institutions and partnersCoordinate client meetings, courtesy calls, and high-level engagements.Ensure consistent executive communication and follow-upundefinedAccountability:  Governance, Compliance & ConfidentialityHandle highly confidential information with integrity and discretion.Support governance requirements including document control, approvals, and record-keeping.Ensure timely submission of executive documents in line with NBC governance standards.Maintain organized filing systems (physical and electronic).undefinedAccountability:  Communication & CorrespondenceDraft, edit, and manage executive correspondence (letters, memos).Prepare speeches, talking points, and executive briefing notes.Ensure communication is professional, accurate, and aligned to NBC tone and standards Accountability: Coordination & Project SupportCoordinate cross-functional initiatives within Business Banking (strategy rollout, sector desks, transformation programs).Track progress on key Business Banking projects and escalating issues where required.Support logistics for conferences, leadership sessions, and client events

Qualifications & Experience

• Bachelor in Secretarial services, business administration, Finance, Economics, Law, or related field
• Minimum 5–8 years’ experience as an Executive Assistant or Senior PA, preferably in:
  • Banking
  • Financial services
  • Corporate or professional services environment
• Experience supporting executive-level leaders is essential

 

Technical & Professional Skills

• Strong proficiency in MS Word, PowerPoint, Excel, and Outlook
• Excellent business writing and presentation skills
• Understanding of banking, corporate finance, or investment banking environments
• Ability to manage complex schedules and multiple priorities

 

Behavioral Competencies

• High level of integrity and discretion
• Exceptional attention to detail
• Strong interpersonal and communication skills
• Ability to work under pressure and tight deadlines
• Proactive, solutions-oriented mindset
• Confidence engaging with senior executive

 

Preferred Attributes

• Exposure to Corporate & Investment Banking as well as Credit operations
• Experience working with board-level documentation
• Strong organizational and stakeholder coordination skills
• High emotional intelligence and professional maturity

Qualifications

Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Office Administration, Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Planning and organising (Meets all of the requirements)