Revenue Cycle Operations Liaison

Job Description Summary

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Supports practice-facing revenue cycle operations by helping practices apply standard front-end workflows, charge capture processes, and charge audit expectations. Partners with practice leadership, providers, front-office teams, coding, compliance, CBO, and revenue integrity partners to monitor routine charge-related activity, resolve practice-facing issues, reinforce established standards, and reduce revenue leakage.

Works under general supervision and applies professional knowledge to independently complete recurring assignments and moderately complex projects. Decisions are made within established revenue cycle, coding, compliance, and charge capture frameworks and impact practice-level workflow consistency, issue resolution, staff understanding, and day-to-day operational follow-through.

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How will you make an impact & Requirements

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Key Responsibilities

• Support practice-facing revenue cycle workflows, including registration accuracy, insurance verification, patient payment processes, Time of Service collection activities, charge capture, and routine charge audit follow-up.
• Monitor assigned practice charge audit and charge capture workflows to identify routine discrepancies, incomplete activity, documentation gaps, or process issues requiring follow-up.
• Serve as a point of contact between assigned practices and centralized revenue cycle, coding, compliance, CBO, and revenue integrity teams for routine questions, issue tracking, and process clarification.
• Deliver or reinforce standard training content for practice staff on front-end revenue cycle processes, charge capture expectations, tools, and established workflow standards.
• Support new practice implementations, acquisitions, go-lives, and workflow changes by coordinating training logistics, materials, practice readiness activities, and charge capture workflow adoption.
• Review assigned practice performance information, dashboards, charge audit results, or issue trends to identify routine gaps and escalate patterns requiring additional analysis or leadership attention.
• Document issues, track follow-up actions, and support resolution of practice-facing revenue cycle and charge capture concerns in partnership with practice leadership and centralized partners.
• Promote consistent adoption of organizational standards, policies, and best practices that support clean claims, accurate charge capture, reduced revenue leakage, compliance, and a positive patient financial experience.

Qualifications

• Bachelor's degree in healthcare administration, business, finance, health information management, or related field preferred; equivalent revenue cycle, coding, charge capture, or physician practice experience may be considered.
• 2-4 years of experience in revenue cycle, patient access, physician practice operations, charge capture, billing, business services, or related healthcare operations.
• Working knowledge of front-end revenue cycle workflows, including registration, insurance verification, eligibility, patient payment collection, charge capture, and practice-based financial processes.
• General understanding of coding, charge audit, compliance, and revenue integrity concepts as they relate to physician practice workflows.
• Ability to explain processes clearly, support training activities, document issues, and follow through on practice-facing concerns with guidance from more experienced team members or leadership.
• Experience using revenue cycle systems, practice management systems, electronic health record tools, dashboards, charge review work queues, or reporting resources preferred.
• Strong communication, organization, customer service, follow-through, and problem-solving skills.