Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. As an HR Operations Associate, you will be identifying and resolving operational issues & supporting process improvements within your defined scope of work. In this role, you will work cross functionally with internal teams and suppliers and become a contributing member of the team.

Job Description

Responsibilities  

• Handling all customer enquiries in a professional, courteous & timely manner,

• Consistently following defined HR processes, challenging steps that may not make sense / add value,

• Maintaining process documentation in accordance with local labor legislation & Data Privacy regulations, 

• Providing and maintaining documentation of HR lifecycle and employee lifecycle and other HR processes 

• Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements, 

• Developing a strong working relationship with the HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 

• Proactively engaging HR and regional HR partners & customers to ensure timely resolution of transactions, 

• Actively seeking customer feedback & using it to improve our service offering, 

• Delivering on commitments, managing expectations & keeping customers informed on progress –taking clear accountability and ownership throughout the process 

• Ensuring that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and company's policy requirements.

Required Qualifications & Skills

• Bachelor's Degree in in related field or studying toward a degree in related field, 

• Fluency in English knowledge both verbal and written,

• Previous experience in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization,

• Solid interpersonal skills: ability to work effectively in a team-based environment,

• Organizational skills, attention to detail, and accuracy,

• Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner,

• Proficiency in HR systems (ex. Workday) and technologies  

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity,

• Experience of working in a fast-paced, customer-oriented environment,

• Proven ability to work professionally & proactively with a remote client base,

• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities,

• Ability to maintain confidentiality and handle sensitive information with discretion,

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

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Additional Information