Customer Support Specialist- Polish Speaking

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Team and advance your career as a

Customer Support Specialist- Polish Speaking

As a Customer Support Specialist at BP BSC KFT, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently to ensure a positive customer experience.


In this role You will:

• Respond to customer inquiries via various channels (phone, email, chat) in a timely and professional manner.
• Analyze and resolve complex customer issues, demonstrating strong analytical thinking and problem-solving skills.
• Identify opportunities for business process improvement based on customer feedback and support trends.
• Communicate clearly and concisely with customers, explaining solutions and guiding them through processes.
• Manage and de-escalate customer conflicts with empathy and effective conflict management techniques.
• Proactively identify customer needs and contribute to enhancing the overall customer experience.
• Understand and articulate the company's Customer Value Proposition to customers.
• Prioritize and manage your workload effectively to meet service level agreements and customer expectations.
• Demonstrate resilience in a fast-paced environment, maintaining a positive attitude under pressure.
• Exhibit creativity and innovation in finding solutions and improving customer satisfaction.
• Maintain awareness of sustainability principles in all customer interactions.
• Practice understanding emotions to better connect with and support customers.

What You will need to be successful:

• Fluency in English and Polish languages
• Proven experience in a customer support or customer service role.
• Demonstrated proficiency in Agility core practices.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• A keen understanding of business process improvement methodologies.
• Sound commercial acumen.
• Ability to effectively manage and resolve conflicts.
• A creative and innovative approach to customer service.
• Strong customer-centric thinking with a focus on customer experience.
• Experience in handling diverse customer enquiries.
• Understanding and ability to articulate a Customer Value Proposition.
• High level of resilience and adaptability.
• Awareness and understanding of sustainability principles.
• Strong emotional intelligence and ability to understand emotions.
• Proven ability to effectively prioritize and manage workload.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.