Learning and Development Manager 

Our client is a high-end golf course, one of the most prestigious in Thailand, located in Chonburi.

Title of Position: Learning and Development Manager

Package: 70,000 - 80,000 THB

Benefits: The position offers a Local package with all the usual benefits

Job Summary:

The Learning & Development Manager will enhance staff skills and performance to ensure 5-star service at our golf course. Responsibilities include developing a training system, conducting regular training sessions, and managing performance evaluations. The ideal candidate will have a background in hospitality or golf courses and a passion for staff development and continuous improvement. They will collaborate with the General Manager and department heads to meet training needs and promote a culture of excellence.

Key Accountabilities:

• Develop and implement a comprehensive training and development strategy that aligns with the golf course’s goals and objectives.
• Design and establish a structured training system, including compulsory training programs for all staff levels.
• Conduct regular training sessions on customer service, technical skills, safety procedures, and other relevant topics.
• Identify training needs through job analysis, appraisals, and regular consultation with managers and staff.
• Create and update training materials, manuals, and resources to support learning initiatives.
• Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
• Manage and oversee the performance evaluation process, ensuring timely and constructive feedback is provided to staff.
• Work closely with department heads to identify specific training needs and tailor programs accordingly.
• Monitor and assess staff performance to identify areas for improvement and professional development.
• Foster a culture of continuous learning and improvement among all employees.
• Stay updated on the latest industry trends, best practices, and advancements in training and development.
• Prepare and present reports on training activities, outcomes, and performance evaluations to the General Manager.
• Ensure compliance with all relevant regulations and standards related to training and staff development.
• Other tasks as assigned by the supervisor, such as personal data protection, quality, and safety-related duties.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 5 years of experience in learning and development, preferably in the hospitality or golf course industry.
• Proven experience in designing and implementing training programs and systems.
• Strong presentation and communication skills, with the ability to engage and inspire staff.
• Proficiency in English, both written and spoken, for effective communication with staff and management.
• Excellent organizational and project management skills.
• Knowledge of performance evaluation methods and tools.
• Ability to work collaboratively with diverse teams and departments.
• Strong analytical and problem-solving abilities.

Apply

You can apply online or send your application directly to [email protected]

Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements. Please also provide 3 referees (incl. email addresses).

Due to the anticipated volume of applications only shortlisted candidates will be contacted.

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