- Location
- Dallas, United States of America
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Department:
OperationsJob Description:
JOB SUMMARY: We are seeking to hire a Service Support Specialist , a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level.
Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you.
Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00am
JOB DESCRIPTION:
Key Responsibilities:
Professional internal and external communication with drivers via phone calls and system messages
Planning loads for assigned market areas and/or customer accounts
Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
Generating regular and ad-hoc reporting as required
QUALIFICATIONS:
Minimum Qualifications:
Strong computer skills in a Windows environment, including Outlook, Excel, and Word
Transportation/Logistics experience
Ability to handle high volumes of inbound email
Effective presentation skills
Preferred Qualifications:
Bachelor’s degree from an accredited university
Knowledge of time/distance geography
Some familiarity with AS/400 operating system
Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results
Well organized and communicative with a high degree of initiative and independent execution
Medical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match.
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
