City Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The City Lead will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.  This position needs to be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

• Lead the JLL management team in the delivery of facility management services.

• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

• Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.

• Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.

• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.

• Assess Service Levels and Performance Indicators with the client representative and define the mechanism to assess the performance levels of various subcontractors.

• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between the client, Jones Lang LaSalle and its subcontractors.

• Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.

• Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.

• Maintain all records related to the performance of facility management operations on client sites.

• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.

• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

• Scheduled cross feedback from subcontractors and the client staff on our process to improve services level & satisfaction in organisation.

• Train team members on all Quality policies & procedures.

• Audit sub-contractors on quality of materials & upkeep of the site.

• Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.

• Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.

• Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.

• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

• Liaison with the client Finance team 

• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.

• Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.

• Chair the monthly progress meeting during the absence of operations manager.

Sounds like you? to apply you need to have:

Education and experience

• Bachelor's Degree in any discipline, a minimum of 8 -10 years of experience in a corporate environment. 

• Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

• Exposure and experience in dealing with multinational corporate organizations

• Strong Analytical skills.

• Good Leadership skills with ability to manage large teams

• Ability to adapt and perform under pressure

• Possess strong interpersonal skills with the ability to build rapport quickly.

• Good communication skills

A relationship builder

Client Satisfaction and cost effectiveness;

Continuous improvement in the following: - Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.