The Credit & Collections Analyst is responsible for managing a portfolio of customer accounts, driving collection activities, assessing credit risk, and ensuring timely payment of outstanding balances. Serving as the primary point of contact for payment-related issues, disputes, and account management, this role balances strong customer relationships with effective risk mitigation and cash flow objectives. The ideal candidate has proven experience in Credit & Collections, Accounts Receivable, or Credit Analysis, with the ability to independently manage customer portfolios, make sound credit and collections decisions, negotiate payment arrangements, and resolve complex account issues. Strong analytical, business, and communication skills are essential to collaborate effectively with customers, Sales, Finance, and other internal stakeholders. Candidates should have at least three years of relevant experience, preferably in multinational organizations, shared services environments, or global business services operations, and demonstrate a proactive, customer-focused approach that helps reduce delinquency and bad debt exposure while maintaining long-term customer relationships.

Responsibilities

•  Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent combination of education and experience.

•  3+ years of experience in Credit & Collections, Accounts Receivable, Credit Analysis, or related financial operations.

• Strong knowledge of collections processes, accounts receivable management, credit risk assessment, dispute resolution, and customer payment behavior.

• Proven ability to independently manage customer portfolios, make credit-related decisions, and prioritize multiple responsibilities with minimal supervision.

•  Experience conducting collection calls, negotiating payment arrangements, and managing high-volume customer interactions.

• Excellent English communication skills (B2+ or higher), with the ability to effectively collaborate across functions, regions, and organizational levels.

• Strong analytical, problem-solving, and decision-making skills, with sound business judgment and accountability.

• Experience working in shared services, global business services, multinational organizations, or similar complex business environments is preferred.

• Experience supporting large corporate customers is highly desirable

Skills

• Strong knowledge of Credit & Collections processes, including delinquency management, collection strategies, and accounts receivable analysis.

• Excellent verbal and written communication skills, with the ability to effectively interact with customers, leadership, and cross-functional teams.

• Strong customer service orientation, balancing relationship management with collection objectives and financial results.

• Ability to handle challenging customer conversations, negotiate payment solutions, and maintain long-term business relationships.

• Proven analytical and problem-solving skills, including the ability to assess past-due accounts, identify risks, and determine appropriate collection actions.

• Strong collaboration skills with the ability to work effectively across departments and with internal and external stakeholders.

• Demonstrates ownership, accountability, and proactive communication in managing customer accounts and resolving issues.

• Proficiency in Microsoft Office Suite and ERP/financial systems such as Salesforce, Workday, CORA, or similar platforms.

• Professional presence, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

• Stable employment history demonstrating commitment, career progression, and long-term contribution within organizations.

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)

• ​​Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available