Tech Lead - SAP Basis

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

• For our new and state-of-the-art SAP Datacenter in the Microsoft Azure environment need Senior Workload Automation Expert for taking over the global operation of our new and modern Automation and Monitoring Center.
• Member of the CIT India Digital Core (DOI) with focus on SAP
• Ensuring appropriate technical system documentation
• Implement service requests by executing data reloads, performing administrative tasks, making minor application changes
• Implement changes to local / regional applications
• Proper daily handover to Germany, Management of incidents, resolve technical incidents focusing on world wide users

• SAP workload automation expert with SAP Basis 5+ years of experience
• Delivery of the global (EMEA, APAC, AMER) and business critical Workload Automation services, ensuring alignment with business demand and within agreed SLAs.
• Ensure the delivery of the SLA 1 Class Support for the Workload Automation Service.
• Maintain and improve the operational model of our Workload Automation Tool (preferably Redwood and from other providers, e.g. Broadcom UC4).
• Leading Migration Projects in the Workload Automation domain.
• Keep documentation up to date, ensure there is connection/process between all services and minimal overlapping between services delivered within different teams in Workload Automation domain.
• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions.
• Continuously assess and enhance Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency.
• Keep close contact with external parties associated with the Workload Automation domain.
• Drive the Workload Automation strategy – bring service overview to the table, follow and steer service transformation where needed
• Develop and communicate work instructions within the Workload Automation domain
• Design and develop technical and operational processes in the Workload Automation domain.
• SAP Basis expert with 5+ years of experience in SAP Basis. 
• Experience on S/4 HANA and Cloud Enviroment preferably Microsoft AZURE
• System refresh, System copy, SAP Backup & Recovery
• SAP Support Pack upgrades, SAP Kernel upgrades and deployment of Add-on components using SPAM/SAINT
• Further development and automation of the products and services used
• Operation and monitoring of data center and cloud structures (SAP systems, databases, operating systems, networks)
• Monitoring and optimization of the SAP systems, databases, operating systems and networks in operation with regard to performance, availability and stability
•  2nd and 3rd level analysis and troubleshooting as well as processing of requests from internal partners
•  Provision of commissioned data center and cloud solutions to internal partners

Your ZEISS Recruiting Team:

Saptarshi Chowdhury