- Location
- Charlotte, North Carolina · Austin Office
- Workplace
- Onsite
- Type
- full-time
- Department
- Sales
- Seniority
- Senior
- Industry
- Technology
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
Description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
About the Role
As a Solutions Architect at SolarWinds, you will serve as a senior technical resource supporting the sales team and acting as the top escalation point for other Solutions Engineers. This is a customer-facing pre-sales role focused on technical discovery, solution alignment, demos, evaluations, architecture guidance, and troubleshooting across the stack. The role requires deep technical understanding across networking, systems, software, and SaaS environments to help solve complex customer challenges.
Key Responsibilities
- Deliver product demonstrations that highlight how SolarWinds solutions address customer technical and business needs.
- Provide technical guidance and support during product evaluations to help customers achieve success criteria.
- Partner with Account Managers and sales teams to identify the right solution approach for each opportunity.
- Lead technical discovery, architecture discussions, and solution working sessions with prospects and customers.
- Gather and relay customer feedback on product functionality, challenges, and enhancement requests to Product Management and internal teams.
- Maintain clear communication and accurate records of customer engagements in CRM systems.
Preferred Qualifications
- Strong technical foundation in IT infrastructure, systems, networking, cloud, or databases.
- Experience in a pre-sales technical role with a software vendor required; SaaS Solutions Engineer experience preferred.
- Strong troubleshooting, communication, and problem-solving skills.
- Ability to translate customer requirements into technical solution recommendations and business value.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
