Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Responsible for the profitability and customer satisfaction for assigned contracts. You will manage both service agreements and time and material programs, acting as a liaison between internal organizations and customers. This role includes direct people management, requiring in-depth technical knowledge and analytical thinking to execute strategy.

Essential Responsibilities

• Provide both service agreement and time and material program management.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and maintain high customer satisfaction.
• Interact with members of the customer service, parts & transactional services, field service, repair service, and other teams.
• Function as a liaison between internal organizations and customers.
• Provide direct people management, including staffing and performance development.

Qualifications / Requirements

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field.
• Advanced English skills.
• Demonstrated analytical thinking and ability to execute policy/strategy based on technical experience.

Desired Characteristics

• Ability to propose solutions for complicated technical processes and interdependent production cycles.
• Experience acting as a resource for colleagues and leading small projects.
• Strong communication skills to bring team members to consensus and handle performance expectations.
• Proven experience or functional knowledge of PowerMax or SAP.

Additional Information

#LI-Remote - This is a remote position