Business Process Analyst, Data and AI

At Furniture Mart USA, we're investing in the future through data, artificial intelligence, and continuous improvement. As we expand our FM AI initiatives, we're looking for a Business Process Analyst who thrives on understanding how businesses operate, uncovering opportunities for improvement, and helping transform great ideas into scalable solutions.

This is a unique opportunity to play a pivotal role in our Data & AI journey without needing to write code or build technical solutions. Instead, you'll be the person who connects our business teams with our Data & AI experts, ensuring the right problems are solved and the right solutions are built.

If you're naturally curious, enjoy asking thoughtful questions, and love bringing clarity to complex processes, we'd love to meet you.

What You'll Do

As a Business Process Analyst, you'll work across departments to uncover how work gets done today, identify opportunities for standardization and improvement, and translate business needs into actionable requirements for our Data & AI team.
In This Role, You Will:

• Partner with stakeholders across Merchandising, Logistics, Retail Operations, Finance, Customer Experience, and other business functions to understand current workflows and challenges.
• Lead interviews, workshops, and job-shadowing sessions to gather detailed process information and uncover operational insights.
• Document and visualize business processes using tools such as process maps, swimlane diagrams, and SIPOC models.
• Analyze existing workflows to identify inefficiencies, inconsistencies, duplication, and opportunities for improvement.
• Challenge the status quo constructively, helping teams align around standardized, scalable business processes.
• Transform business needs into clear, organized functional requirements that enable engineers, analysts, and data scientists to develop effective solutions.
• Collaborate with Data & AI team members throughout project lifecycles to clarify requirements and validate outcomes.
• Maintain a centralized library of process documentation and requirements to support ongoing business evolution.
• Help prioritize process improvement and AI enablement opportunities based on business value and organizational readiness.
• Communicate findings and recommendations effectively with both business and technical audiences.

What Makes This Role Exciting

• Work directly with leaders and teams across the organization.
• Influence enterprise-wide process improvements.
• Help shape Furniture Mart USA's AI and data-driven future.
• Drive meaningful business impact without needing a technical development background.
• Be part of a growing, innovative Data & AI team.
• Gain exposure to cutting-edge business transformation initiatives.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field, or equivalent professional experience.
• 2+ years of experience in Business Analysis, Business Process Analysis, Requirements Gathering, or a similar role.
• Proven experience documenting and mapping business processes using recognized methodologies such as BPMN, SIPOC, process flow diagrams, or swimlane diagrams.
• Strong interviewing, facilitation, and active listening skills.
• Ability to uncover detailed process information from subject matter experts and operational teams.
• Confidence to respectfully challenge assumptions and help drive process standardization.
• Excellent written and verbal communication skills.
• Strong organizational and project management capabilities with the ability to manage multiple initiatives simultaneously.

Preferred Qualifications

• Experience supporting data, analytics, AI, or machine learning initiatives through requirements gathering and business process analysis.
• Familiarity with tools such as Visio, Lucidchart, Miro, Confluence, Jira, or similar platforms.
• Background in retail, distribution, manufacturing, furniture, or other operationally complex industries.
• Understanding of foundational data concepts, including data quality, reporting, analytics, structured data, and unstructured data.
• Experience working within cross-functional business and technology teams.

The Ideal Candidate

• Loves understanding how organizations operate.
• Asks thoughtful questions and digs beneath the surface.
• Can turn ambiguity into clarity.
• Builds trust quickly with stakeholders at all levels.
• Balances diplomacy with healthy skepticism.
• Enjoys solving problems through process improvement.
• Thrives in collaborative, fast-growing environments.

Benefits: What’s in It for You?
As a full-time member of our Furniture Mart USA family, you will enjoy:

• Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
• 401(k) with employer match
• Big employee & family discounts on furniture and mattresses

Why Furniture Mart USA?

At Furniture Mart USA, we're more than a furniture retailer. We're a team driven by innovation, customer experience, and continuous improvement. As we invest in Data & AI capabilities, you'll have the opportunity to help shape the future of our business while working alongside talented professionals who are passionate about making a difference.

If you're excited about improving processes, enabling smarter decisions, and contributing to transformative AI initiatives, we encourage you to apply.
Ready to make an impact?

Join Furniture Mart USA and help build the foundation for our next generation of data-driven innovation.

FURNITURE MART USA IS AN EQUAL OPPORTUNITY EMPLOYER