Business Support Coordinator | Marylebone Lettings

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to recruit a Business Support Coordinator to join our London Lettings department, supporting our Marylebone office.

The Role

The London Residential Lettings division is seeking a proactive and organised Business Support Coordinator to provide front‑of‑house support and assist the teams in Marylebone as well as the wider London office network.

You will report into the Lead Operations Manager for Lettings, with day‑to‑day input from the Office Heads.

Key Responsibilities

• Greet and assist clients, offering refreshments and handling general enquiries

• Answer incoming sales and lettings calls, take messages and provide general support

• Manage, label and organise property keys

• Maintain a tidy office and reception area, including preparing the boardroom for meetings

• Support marketing activity, including mailers, brochures, window cards and pitch materials

• Arrange and upload EPCs, photographs and floorplans, and update property listings

• Provide property information for regional publications and marketing campaigns, ensuring GDPR compliance

• Assist with property listings by creating records, ordering Land Registry checks and registering new instructions

• Generate sales invoices, template letters and forms in line with best‑practice procedures

• Support client due diligence, anti‑money laundering processes and correct naming conventions

• Assist with tenancy administration, KYC checks and compliance audits

• Prepare office reports and meeting documentation, ensuring accuracy and attention to detail

Key Experience Required

• Previous experience in a business support, administrative or front‑of‑house role

• Flexible, adaptable and collaborative approach

• Excellent organisational skills and strong diary management

• High standard of English grammar and spelling

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.