Engineer - Infrastructure Application Services (IAS)

POSITION SUMMARY:  

The Engineer- IAS (Infrastructure Application Services) is a technical role responsible for the design, implementation, support, and optimization of enterprise server and application infrastructure. This position ensures stability, scalability, and performance of application platforms across on-premises and cloud environments. The role serves as a technical engineer within the IAS team, driving best practices, mentoring junior engineers, and collaborating across IT and business units.

KEY RESPONSIBILITIES

Infrastructure & Application Engineering

• Design, implement, and maintain infrastructure supporting enterprise applications, including middleware, application servers, and integration platforms.
• Lead complex system deployments, upgrades, and migrations (on-premises, hybrid, and cloud environments)
• Ensure high availability, resiliency, and performance of critical application environments.
• Conduct capacity planning, performance tuning, and system optimization initiatives.

Operational Support & Reliability

• Provide Tier 3 escalation support for production issues and outages.
• Perform root cause analysis and implement corrective/preventive actions.
• Develop and maintain monitoring, alerting, and incident response processes.
• Participate in on-call rotation for critical systems support.

Security & Compliance

• Ensure infrastructure adheres to enterprise security standards and compliance requirements.
• Participate in vulnerability remediation, patching, and risk mitigation efforts.
• Collaborate with cybersecurity teams to implement secure architecture designs.

Collaboration & Leadership

• Serve as a technical advisor to application teams, architects, and stakeholders.
• Mentor and provide guidance to Systems Engineers I and II or Associate
• Partner with cross-functional teams (network, storage, cloud, database, development)
• Document architecture, processes, and operational procedures.

EXPERIENCE/QUALIFICATIONS:  

• Minimum Degree Required:   ​Bachelor's Degree​ in Computer Science, Information Technology, Engineering, or equivalent experience.  

• 5–8+ years of experience in systems engineering, infrastructure, or application platform support
• Strong experience with enterprise application platforms (M365, SCCM, Azure)
• Experience with Windows Server
• Proficiency in virtualization and cloud platforms
• Experience with scripting/automation tools (PowerShell, etc)
• Solid understanding of networking fundamentals (DNS, DHCP, AD, etc)
• Experience supporting mission-critical, highly available systems.

KNOWLEDGE, SKILLS, AND ABILITY:  

• Key Competencies
• Advanced troubleshooting and problem-solving skills
• Strong written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment.

• Scope & Impact
• Works independently on complex engineering tasks and initiatives
• Influences infrastructure standards, architecture, and best practices
• Plays a critical role in ensuring uptime and performance of business-critical applications.
• Acts as an escalation point and subject matter expert within IAS
• Strategic thinking with attention to technical detail
• Leadership and mentoring capabilities

TRAVEL REQUIREMENTS: 

• n/a 

PHYSICAL REQUIREMENTS: 

• Regularly completes computer work and sits.
• Occasionally walks and stands.
• Seldomly or never lifts up to 50lbs.

INDEPENDENT JUDGEMENT: 

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.