- Location
- Colombo
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Closing date
- Today
- Source
- CareersPage
Description
Overview
Responsible for consultancy, presales, architecture, design, implementation and support across a range of technologies. Works closely with clients, vendors and internal teams - strong customer service, business acumen, and a proactive, ownership-driven approach are essential.
Key Responsibilities
- Design and deliver technical solutions - architecture, solution design, documentation, and "as-builts"
- Lead client-facing engagements: workshops, kick-offs, UAT coordination, and post-implementation support
- Own project delivery quality and act as technical escalation point
- Provide presales support - SOW preparation, pricing/cost estimates, and identifying new revenue opportunities
- Manage support tickets (level 3), including permanent fix development and vendor issue resolution
- Contribute to financial targets: billable utilisation, SOW peer reviews, budget escalation (>10% overrun)
- Support capability development - technology roadmaps, vendor alignment, thought leadership
Desired Attributes
- Strong problem-solver with excellent communication skills
- Self-starter, able to manage competing priorities
- Comfortable working with diverse internal and client stakeholders
- Agile, collaborative, and accountable
- Passionate about technology and client outcomes
Experience & Skills Required
- 5–10 years' experience across: Networking, Cyber Security, Cloud, Data Centre, Collaboration/UC, Compute & Storage, End-user Computing, or Middleware
- 3–5 years' experience with a systems integrator
- 3+ years developing technology roadmaps (highly regarded)
- Certifications valued: Cisco (CCNA/CCNP/CCIE), Palo Alto, Microsoft, AWS, VMware, Aruba, Meraki, etc.
- Proven experience delivering solutions across Enterprise, Government and SME clients
Skills
AWSVMwareAgileCustomer ServiceCCNA
