Director, Compliance & Risk Management

The range for this role is $136,000 - $171,000 

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite full time in either our Orlando, FL or Melbourne, FL office.   

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The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Director, Compliance & Risk Management at Christian Care Ministry is responsible for developing, implementing, and maintaining programs that ensure organizational compliance and effective risk mitigation. This role identifies, assesses, and manages financial, operational, legal, and regulatory risks that could impact the organization’s performance or reputation.  The Director, Compliance & Risk Management will collaborate with Human Resources, Internal Audit, Information Security, Finance, and Legal teams to provide guidance and training to minimize risk of non-compliance behavior; including the administration of internal compliance review processes and readiness for internal and external audits. 

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Essential Job Duties & Responsibilities

Compliance Program Leadership

• Build and maintain programs to ensure compliance with federal, state, and local regulations including HIPAA, PHI, PCI, and PII
• Collaborate with department and organization leadership to develop compliance processes and continuous compliance improvement strategies
• Aid leadership in the creation and maintenance of compliance policies, procedures, and practices across all departments
• Ensure the company’s compliance program is well-documented and accessible to all employees
• Oversee budget and staffing of the compliance function; serving as a player-coach to lead high performing teams

Regulatory Monitoring and Reporting

• Monitor changes in relevant laws and regulations, ensuring the company remains compliant with all regulatory requirements
• Provide consultation to leadership regarding legal or regulatory changes; including regular reporting to senior leadership
• Serve as organization’s Privacy Officer and ensure compliance with HIPAA regulations
• Contribute to strategic planning and budget development

Risk Assessment and Mitigation

• Develop and conduct regular risk assessments to identify potential areas of vulnerability in the company’s operations, including procurement and vendor management
• Implement corrective action plans to resolve compliance issues and mitigate risks across all functional areas
• Advise senior leadership on potential risks and recommend proactive measures to ensure ongoing compliance
• Partner with Legal and other business stakeholders to ensure Business Associate Agreements (BAA) and similar agreements are reviewed on a regular schedule, that they meet organizational standards, and that they are updated or remediated when gaps are identified
• Collaborate with Facilities, Human Resources, and Communications to ensure emergency management planning and response is effective and compliant

Training and Education

• Develop and deliver compliance training programs to educate employees on relevant laws, regulations, and company policies, including those related to procurement and vendor management
• Promote a culture of compliance and ethical behavior across the organization through ongoing communication and training initiatives
• Ensure employees are equipped with resources and tools for proper incident tracking, peer review, root cause analysis, and compliance reviews

Internal Investigations and Audits

• Conduct internal investigations into potential compliance violations or unethical conduct, at times taking the lead in said investigations and in others, partnering with appropriate departments (ex. Human Resources)
• Maintain HIPAA compliance audit
• Coordinate with internal audit teams to perform regular audits of compliance-related processes and procedures, including vendor contracts and procurement practices
• Recommend necessary changes based on audit findings and ensure continuous improvement of compliance practices

Collaboration and Advisory

• Collaborate with Legal, Finance, Human Resources, and Operations teams to ensure that compliance considerations are integrated into business decisions
• Serve as liaison between operational and administrative functions to resolve and advise on policies, procedures, and system requirements to ensure risk mitigation and compliance
• Maintain working knowledge of all compliance and risk management standards
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

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Essential Skills & Abilities

• Extensive knowledge of federal and state regulations governing the health insurance payer industry
• Proven ability to develop and implement effective compliance programs
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership
• High ethical standards and commitment to promoting a culture of integrity and compliance
• Proficiency in compliance systems and tools, with a strong understanding of compliance best practices
• Knowledge of relevant regulations and compliance standards within the healthcare or healthcare payer industry
• Expert knowledge of HIPAA compliance programs and laws

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Core Competencies/Demonstrable Behaviors

Ethical Leadership

• Integrity and Honesty: Demonstrates a high level of integrity and honesty in all actions and decisions. Acts as a role model for ethical behavior, ensuring that compliance and ethical standards are upheld across the organization.
• Accountability: Takes responsibility for the compliance function and its impact on the organization. Holds self and others accountable for delivering results that align with the company’s mission and values.

Regulatory Expertise

• Knowledge of Regulations: Possesses deep knowledge of federal, state, and industry-specific regulations, particularly in the health insurance and healthcare sectors. Stay informed about changes in regulations and their impact on the organization.
• Risk Management: Identifies, assesses, and mitigates compliance risks. Demonstrates the ability to develop and implement risk management strategies that protect the organization from regulatory violations and reputational harm.

Team Player

• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Leadership and Team Development

• Inspiring and Motivating: Leads by example, inspiring confidence and commitment within the compliance team and across the organization. Fosters a culture of continuous improvement and professional development
• Coaching and Mentoring: Provides guidance and support to the Compliance and Procurement teams. Helps team members grow in their roles and develop their skills, particularly in areas related to regulatory compliance and ethical decision-making

Collaboration and Influence

• Cross-Functional Collaboration: Works effectively with other departments, including Legal, Finance, Operations, and Procurement, to ensure a cohesive approach to compliance and risk management.
• Influence and Negotiation: Demonstrates the ability to influence senior leaders and stakeholders, advocating for compliance and ethical considerations in business decisions. Effectively negotiates with external parties, including regulators and vendors, to achieve favorable outcomes.
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.

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Education and/or Experience

• Bachelor's degree in Law, Business Administration, Public Health, Healthcare Administration OR a related field required; Juris Doctor (JD) or Master’s degree preferred
• 7+ years of experience in healthcare compliance, legal, or regulatory roles required; 3+ years within the financial services, banking, health insurance a plus 
• Prior leadership experience in a related role required
• Certified in Healthcare Compliance (CHC) OR Certified Professional in Healthcare Risk Management (CPHRM) OR similar certification (e.g. CHPC) preferred

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Supervisory Responsibilities

• This job has supervisory responsibilities

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Travel

• This job may require occasional travel (1-2 times per year)

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Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program

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Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.