- Salary
- £25k+
- Location
- County Durham, County Durham
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
Description
Customer Support Admin
Department: Administration
Employment Type: Full Time
Location: County Durham
Reporting To: Ryan Wetherell
Compensation: £25,000 / year
Description
Customer Support Administrator
Chemtech Environmental
Working Hours: Monday to Friday, 10:00am – 6:00pm
Who we are
At Chemtech Environmental, we like to think of ourselves as an extension of your team — the kind that adds value without adding hassle (and yes, the sample containers are free). We keep things simple, personal and practical, offering tailored solutions and responsive support through our network of regional laboratories. With years of industry experience behind us, we help clients get the answers they need, make smart decisions and keep projects moving — all while sweating the small stuff so they don’t have to.
We're filthy and we're proud of it
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Working Hours: Monday to Friday, 10:00am – 6:00pm
Who we are
At Chemtech Environmental, we like to think of ourselves as an extension of your team — the kind that adds value without adding hassle (and yes, the sample containers are free). We keep things simple, personal and practical, offering tailored solutions and responsive support through our network of regional laboratories. With years of industry experience behind us, we help clients get the answers they need, make smart decisions and keep projects moving — all while sweating the small stuff so they don’t have to.
We're filthy and we're proud of it
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job detail
We are looking for an organised, proactive and customer focused Customer Support Administrator to join our team.
This is a fantastic opportunity for someone who enjoys working in a busy environment, has excellent communication skills and takes pride in delivering outstanding customer service.
What you will do
This is a fantastic opportunity for someone who enjoys working in a busy environment, has excellent communication skills and takes pride in delivering outstanding customer service.
What you will do
- Act as a first point of contact for customer enquiries via telephone and email.
- Provide professional, friendly and efficient customer support.
- Process customer requests and maintain accurate records.
- Liaise with internal departments, including laboratory and operational teams, to provide customers with timely updates.
- Support the coordination of customer orders, documentation and general administration.
- Respond to queries and resolve issues promptly, escalating where appropriate.
- Maintain and update internal systems and databases.
- Ensure all documentation is completed accurately and within required timescales.
- Support the wider team with general administrative duties.
Who you are
We are looking for someone who is confident, organised and enjoys working with people.
We are looking for someone who is confident, organised and enjoys working with people.
- Previous experience in customer service, administration or a customer support role.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- The ability to manage multiple tasks and prioritise workloads.
- A positive, proactive and solutions-focused attitude.
- The confidence to communicate with customers and colleagues at all levels.
- A team-oriented approach with the ability to work independently.
- Experience within a laboratory, environmental services or technical environment would be advantageous, but is not essential.
Join us
You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.
You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.
Benefits
- 25 days annual leave plus bank holidays — and it increases the longer you stick around.
- Performance bonus- win together, celebrate together.
- Free on-site parking, because the only thing you should be hunting for at work is results, not a parking space.
- Health and wellbeing programme to help keep both mind and body in good working order.
- Life insurance (2x salary) for a little extra peace of mind.
- Referral bonus of £1,000 if you bring great people into the team.
- Sick pay and enhanced maternity & paternity pay to support you when life happens.
- Christmas shutdown, giving you proper time to switch off, relax and enjoy the festive season.
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Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Skills
ComplianceCustomer Service