Commercial Excellence Manager

Job Title

Commercial Excellence Manager

Job Description

We are looking for a Commercial Excellence Manager to lead sales performance operations and transformation initiatives across territory management, target setting, sales incentive management, and performance crediting. This role will be partnered closely with Sales, Market, Finance, HR, IT, and regional / global support teams.

The successful candidate will be responsible for ensuring accurate and timely execution of recurring sales performance processes, while also driving improvement initiatives for an integrated sales performance management platform and AI-enabled performance analytics. This is a highly cross-functional role requiring strong business acumen, analytical capability, process discipline, stakeholder management, and transformation mindset.

Key responsibilities include:

• Lead end-to-end operations for territory management, sales performance crediting, and incentive administration.
• Ensure accurate and timely quarterly sales incentive calculation, data validation, exception handling, and dispute resolution.
• Partner with Sales, Marketing, Finance, HR, IT, and business leadership to align sales performance rules, incentive schemes, and governance mechanisms.
• Drive process and system improvements for integrated sales performance management (SPM) capabilities.
• Build and enhance incentive dashboards, automated reports, AI-enabled analytics, and performance insights using Excel, Power BI, and other digital tools.
• Lead cross-functional projects related to sales performance crediting, incentive management and commercial excellence transformation.
• Manage and coach team to ensure clear ownership, effective delivery with quality.
• Maintain strong data accuracy, documentation, internal control, and confidentiality standards.

Requirements:

• Minimum 8 years of relevant experience in medical device, pharmaceutical, healthcare MNCs. Preferably in commercial excellence, SFE, sales incentive/ sales compensation, performance management.
• Solid experience in territory management, target setting, sales performance tracking, crediting, and sales incentive operations.
• Strong Excel and Power BI capability, with experience in data consolidation, dashboard development, report automation, and business insight generation.
• Strong project management and process improvement experience.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Strong attention to detail, accuracy, reliability, integrity, and control mindset.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.