- Location
- Sintra
- Type
- Full-time
- Department
- Marketing
- Closing date
- Today
- Source
- CareersPage
Description
Requirement: Applicants must currently reside in Portugal to be eligible for this position.
Ready to launch an international career in one of Europe's sunniest capitals? We are actively hiring motivated, Ukrainian-fluent talent to join our vibrant, multicultural operations center in Lisbon.
In this position, you will play a critical role in preserving platform safety for a premier global social media network. Partnering with a dedicated team, your main focus will be cultivating a safe, civil, and welcoming digital space for millions of daily active users.
Compensation & Shift Details
- Base Salary: €1,237 gross monthly (paid across 12 standard monthly payments).
- Workload: 40 hours per week (5 days a week).
- Working Hours: Rotating schedules operating between 07:00 and 00:00 (Midnight), Monday through Sunday.
Primary Responsibilities
As a Content Analyst, your core task is to enforce platform guidelines and protect user safety through the following duties:
- Media Audit: Assess user-generated submissions—including profiles, text posts, photos, and video assets—for strict compliance with community standards.
- Risk Control: Identify, flag, and remove unsafe, deceptive, or policy-breaching material to defend the online community from harm.
- Ticket Resolution: Thoroughly examine and resolve flagged reports regarding profile security, platform misuse, and policy breaches with high accuracy.
- Target Metrics: Maintain an objective and empathetic mindset while consistently meeting team benchmarks for speed, accuracy, and volume.
Candidate Qualifications
- Language Requirements: Fluent command of Ukrainian, alongside strong English proficiency (B2 level or higher) for internal communications and training sessions.
- Legal Authorization: Must possess valid EU citizenship, a Portuguese Residence Permit (Título de Residência), or official Refugee Status documentation.
- Adaptability: Comfortable reviewing potentially sensitive online material and working dynamic shift patterns in a fast-moving environment.
Preferred Experience
Prior experience in online safety, content moderation, or customer support is advantageous, but not required. Complete, fully paid professional training will be provided.
Domestic Relocation Package (Within Portugal)
For individuals moving to Lisbon from other regions within Portugal, we provide comprehensive relocation assistance:
- Travel Support: Reimbursement for initial transit expenses to Lisbon.
- Accommodation: A private room in a contemporary corporate shared apartment, available from day one.
- Administrative Assistance: Direct guidance with updating your local address, tax ID (NIF), and social security details.
Perks & Company Culture
- Career Advancement: We emphasize promoting from within, creating clear career paths into Quality Assurance, Instruction, or Leadership roles.
- Health & Support: Complete private medical insurance, dedicated mental health support, and wellness programs.
- Modern Office Space: Perform your duties in an innovative, tech-driven facility alongside teammates from over 50 countries.
- Lifestyle Perks: Complimentary Portuguese language lessons, corporate sports groups, surfing excursions, and regular team gatherings.
- Job Security: Stable monthly compensation associated with a world-renowned social media brand.