Customer Support Advisor – German Speaking (C1)

Location: Greece
Work Model: Remote
Employment Type: Full-time
Seniority: Entry Level
Industry: Customer Service / BPO
Salary: €1,400–€1,600 gross per month
Relocation: Relocation support available

Job Overview

We are looking for German-speaking Customer Support Advisors to join an international customer service team.

In this role, you will assist German-speaking customers through phone, email, live chat, and social media. You will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience.

This is an excellent opportunity for candidates looking to develop their customer service careers while working remotely in an international environment.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and social media.
• Provide clear and accurate information about products, services, and company policies.
• Resolve customer complaints and troubleshoot issues professionally.
• Escalate complex cases to the relevant departments when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure a high standard of customer satisfaction and service quality.

Requirements

Mandatory Requirements

• C1 or higher level of German (written and spoken).
• B2 or higher level of English (written and spoken).
• EU citizenship or a valid work permit for Greece.
• High school diploma or equivalent.
• Availability to work remotely from an eligible location.

Preferred Qualifications

• Previous experience in customer service or customer support.
• Familiarity with CRM systems.
• Bachelor's degree.
• Strong communication and interpersonal skills.
• Excellent problem-solving and multitasking abilities.
• Customer-oriented approach, patience, and empathy.

What We Offer

• Gross monthly salary of €1,400–€1,600.
• Remote working model.
• Full-time employment.
• International working environment.
• Opportunity for professional development.
• Relocation support