Customer Success Service Manager (Data Product Position)

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

 

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

 

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

 

Responsibilities

POSITION SUMMARY:

We are looking for experienced technical support experts in the data product field for the Saudi Riyadh project. As the data core team of the customer success, you will be on-site, providing front-line technical support, implementation guidance, and troubleshooting for Volcengine's data product suite (including but not limited to CDP, GMP, Finder+AB Tester, DataWind). Your goal is to help customers resolve issues in data access, processing, analysis, and application, ensuring the maximum value of data products

 

WHAT YOU WILL BE DOING:

• Responsible for responding to and resolving technical issues faced by customers using CDP, GMP, Finder+AB, DataWind, etc.
• Conduct deep troubleshooting for data-related issues, such as inaccurate data collection, abnormal workflows, metric discrepancies, tag selection logic errors, and A/B test configuration issues.
• Assist and guide customers in product configuration and integration, including tracking plan design, data ingestion, tag system construction, marketing campaign creation, and dashboard setup.
• Collaborate with back-end teams to drive resolution; help customers better understand data products and mine data value through case sharing.

Qualifications

MINIMUM QUALIFICATIONS:

• 2+ years of experience in technical support, implementation, or data analysis for data products (e.g., CDP, BI, user behavior analytics, A/B testing platforms) .
• Proficient in SQL for complex queries; familiar with data warehousing and ETL concepts, and at least one big data technology (Hive, Spark, ClickHouse, etc.); deep understanding of user behavior analysis or A/B testing; experience with Volcengine data products or competitors (SensorsData, Tableau, etc.) is preferred.
• Native Mandarin speaker level, used for highly efficient internal team collaboration.
• Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents.
• On-site resident support at customer site; short-term business travel may be required.
• Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
• Respect and understand local Saudi laws, regulations, business culture, and social customs.
• Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.

PREFERRED QUALIFICATIONS:

• Basic conversation skills in Arabic

 

 

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.