Senior Director, Digital and Technology – GBS and Global Solutions Lead

ROLE SUMMARY

As a global leader-of-leaders you will be responsible for advancing Pfizer’s enterprise digital capabilities across Meetings and External Engagements, primarily through MAPP, and through AURA, Pfizer’s cross-enterprise contact center platform. You will set strategy, define roadmaps, and guide product, platform, delivery, and operations teams to deliver secure, compliant, scalable digital solutions that create consistent global experiences and measurable business value.

You will own digital strategy and outcomes for platforms that support compliant external stakeholder engagements across more than 140 markets, including high-volume transaction and payment activity. You will also lead the ongoing modernization of AURA, supporting millions of annual interactions with patients, healthcare professionals, colleagues, distributors, wholesalers, and customer support organizations.

Success will require strong partnership across business, Digital, product, engineering, operations, risk, compliance, and vendor teams to improve self-service, increase case deflection, reduce contact volume, lower operating costs, and enhance the experience for the populations Pfizer serves.

ROLE RESPONSIBILITIES

• Set the integrated global digital strategy, multi-year roadmap, and investment priorities for Meetings and External Engagements solutions, including MAPP, and AURA as Pfizer’s cross-enterprise contact center AI platform.

• Own end-to-end product and platform outcomes across run, grow, and transform priorities, ensuring solutions are scalable, reliable, secure, compliant, user-centered, and aligned to measurable business value.

• Identify, prioritize, and scale responsible AI and automation opportunities that transform business processes across MEET, AURA, and supported functions, improving self-service, decision support, operational efficiency, service quality, compliance, and user experience.

• Drive modernization of the MAPP ecosystem and related external engagement capabilities to support compliant global engagement processes, regulatory obligations, payment governance, operational efficiency, and evolving business needs across more than 140 markets.

• Advance AURA as a global enterprise platform that improves customer, patient, HCP, colleague, distributor, wholesaler, and support organization experiences through self-service, intelligent routing, case deflection, reduced contact volume, and lower operating costs.

• Influence and align senior stakeholders across GBS, North America Commercial, International Commercial, Research & Development, U.S. Market Access, U.S. Patient Services, Digital, Compliance, Risk, and enabling functions to make portfolio tradeoffs and deliver enterprise outcomes.

• Establish strong governance for intake, prioritization, delivery execution, value realization, service performance, data quality, vendor performance, financial stewardship, risk management, audit readiness, and lifecycle management.

• Champion adoption, change management, and operational excellence by translating complex technology capabilities into practical business outcomes, transparent metrics, and sustained improvements in experience, productivity, compliance, and cost effectiveness.

• Lead, coach, and develop a leader-of-leaders organization of product, platform, delivery, operations, architecture, and engineering talent, building organizational capability, succession depth, accountability, and a culture of innovation, quality, inclusion, and continuous improvement.

• Attract, retain, and grow high-performing global talent by setting clear expectations, creating meaningful development opportunities, strengthening leadership bench depth, and enabling colleagues to grow into broader product, platform, and enterprise technology leadership roles.

MINIMUM QUALIFICATIONS

• Bachelor’s degree with 12+ years of relevant experience leading enterprise technology strategy and execution across multiple complex, global initiatives with clear business outcomes OR

• Master’s degree with 10+ years of experience leading enterprise technology strategy and execution across multiple complex, global initiatives with clear business outcomes OR

• PhD with 7+ years of experience leading enterprise technology strategy and execution across multiple complex, global initiatives with clear business outcomes

• Exceptional communication skills, with experience translating complex technology concepts into clear, business-focused recommendations for executive and cross-functional audiences.

• Strong enterprise technology foundation, with experience leading global SaaS platforms, AI-enabled solutions, product and platform strategy, systems integration, automation, data, security, and scalable digital delivery in complex, regulated environments.

• Experience engaging and influencing senior executives, deep subject matter experts, and diverse technology teams, including product, engineering, architecture, data, security, operations, and vendor partners, to align strategy, resolve ambiguity, and deliver enterprise outcomes.

• Experience leading global organizations across multiple regions, cultures, operating models, and time zones.

• Success developing and leading senior technology leaders, including Senior Managers, Directors, Architects, and other experienced product, platform, and delivery professionals.

• Excellent oral and written communication skills, with experience tailoring messages for executive, business, technical, and operational audiences.

• Experience building trusted relationships, understanding diverse stakeholder needs, and managing conflict constructively across internal and external partner groups.

PREFERRED QUALIFICATIONS

• Experience participating in relevant technology and industry forums, with the ability to leverage external networks, market insights, peer benchmarks, and emerging research to inform strategy, guide investment decisions, and shape innovative enterprise solutions.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

N/A

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Up to 20%

Work Location Assignment:  Must be able to work in assigned Pfizer office an average of 2.5 days per week, or as needed by the business.

 

 

The annual base salary for this position ranges from $214,900.00 to $358,100.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

 

 

 

 

* The annual base salary for this position in Tampa, FL ranges from $193,400.00 to $322,400.00.

 

 

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

 

 

Relocation assistance may be available based on business needs and/or eligibility.

 

 

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

 

 

 

 

 

 

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

 

 

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