Insurance Operations Team Leader

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

At Gallagher, we are more than a global leader in insurance, risk management, and consulting services—we are a community of idea makers, opportunity seizers, and industry shakers. As a Team Supervisor, you will play a critical role in driving operational excellence, mentoring a high-performing team, and delivering tailored insurance solutions that protect businesses and empower people.

 

This is your opportunity to champion The Gallagher Way, where respect, teamwork, and doing the right thing are at the heart of everything we do.

How you'll make an impact

• Lead with Excellence: Collaborate with the Client Service Manager to proactively review workflows, team mailboxes, and metric reports. Identify trends and implement solutions to improve efficiency and service delivery.
• Mentor and Develop Talent: Provide hands-on support to team members, organize training sessions, and bridge skill gaps to foster professional growth.
• Resolve Complex Queries: Manage technical queries from clients, reinsurers, and internal teams, ensuring timely and satisfactory outcomes.
• Drive Operational Success: Allocate workloads, monitor team capacity, and align Associates’ skill sets with evolving business and client needs.
• Ensure Compliance: Authorize activities, review transactions, and uphold industry regulations, internal policies, and Gallagher Re best practices.
• Collaborate Globally: Liaise with Sales teams, clients, and stakeholders across Ipswich, Mumbai, Brazil, and other hubs to address challenges and deliver seamless client service.

About you

• Insurance Expertise: At least 5 years of re/insurance experience, including 2+ years in management, preferably within a servicing/operations team at a broker or re/insurer.
• Leadership Skills: Proven experience managing and supervising employees, setting SMART objectives, and driving team success.
• Language Proficiency: Fluency in English and Spanish is essential, with Portuguese being desirable but not mandatory.
• Educational Background: A Bachelor’s degree in any subject.
• Technical Knowledge: Familiarity with transactional broking systems, Gallagher Excellence Model (GEM), and Standard Operating Procedures.
• Stakeholder Management: Ability to collaborate effectively with internal and external stakeholders, including clients, reinsurers, and global teams.