Job Description

Communications Specialist

About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in-class customer experiences in an innovative, collaborative and team-focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS currently has an exciting permanent opportunity as a Communications Specialist, reporting to the Vice President, Legal. This role resides in our Markham Head Office.
The successful candidate will assume a key role in the development and implementation of effective internal and external communications in support of TFS’ strategic objectives.

What you will be doing:
Internal Communications
• Develop, coordinate, and oversee key internal employee communications, including HR communications, corporate announcements, and initiatives, ensuring consistent messaging and alignment with TFS priorities.
• Support executive communications by partnering with leaders to prepare messaging, presentations, and materials for internal meetings and events.
• Plan and manage the Annual Associate Town Hall, whether in person or hybrid, to support clear corporate messaging and meaningful associate engagement in partnership with corporate strategy.
• Coordinate monthly associate meetings, including presentation and content development.
• Manage the creation, review, and distribution of internal communications through the company intranet site, MY Toolbox.
• Provide communications support for organizational change initiatives, including communication planning, key messages, materials, presentations, and stakeholder guidance.
• Conduct research, gather feedback, and analyze communication effectiveness to identify opportunities for continuous improvement.
• Provide communications support for employee engagement events and related communications throughout the year.

External Communications
• Support the Dealer Services team with the planning, coordination, and implementation of Dealer Satisfaction Surveys.
• Partner with Dealer Services and TCCI executives to support presentations and communication materials for dealer and distributor partner meetings, conferences, and events across Toyota, Lexus, Subaru and Mazda brands.
• Develop, maintain, and apply brand guidelines, ensuring alignment with global standards and distributor partner requirements.

What you bring:
• Post-secondary diploma/degree with concentration in Communications, Journalism or Public Relations preferred
• Minimum 3-5 years in a Communications role(s) either internal or external focus required
• Experience working with senior executives and diverse stakeholders.
• Ability to work across TFS to build alignment and consensus on key communication initiatives.
• Excellent teamwork and interpersonal skills
• Proficiency in project management and change management
• Exceptional planning and organizational abilities, adept at working with tight deadlines
• Outstanding written and verbal communication skills
• Meticulous attention to detail
• Proficiency in Microsoft Office: Word, PowerPoint is required
• Bilingualism (French/English) considered a strong asset

What We’ll Bring:
• A work environment built on teamwork, flexibility, and respect
• Competitive salary including bonus
• Health and dental benefits effective immediately
• Company pension plan with matched contribution
• Associate vehicle discount program
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Fitness reimbursement
• Competitive time off benefits
• Great company culture-Respect for people and continuous improvement is at our core
• Hybrid work environment

The anticipated annual base salary for this position is $74,500 - $94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.