Country Manager - Vietnam

Position Summary ​

The Country Manager - Vietnam is accountable for the strategic leadership, organizational performance, and long-term development of Living Spaces’ Vietnam office. Reporting to the Vice President, Global Sourcing and Compliance, this role sets in-country direction, aligns resources with approved business plans, develops functional leaders, and represents the company with suppliers, factories, employees, government authorities, and business partners. The Country Manager leads through the Senior Manager, Operations and other functional leaders, while retaining accountability for strategy, priorities, organization design, budgets, major decisions, risk escalation, and overall in-country results.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Develop and execute the Vietnam business and operating plan, aligning in-country priorities, budgets, resources, and roadmap initiatives with Living Spaces business strategy and approved company plans, while driving overall business results, organizational capability, operational effectiveness, and progress against agreed objectives.
• Lead, coach, and develop the Senior Manager, Operations and functional leaders; establish strategic direction, clear priorities, decision rights, accountability, and succession depth, and intervene when material issues, unresolved cross-functional matters, limits of delegated authority, or company risk require executive direction
• Prepare and manage business forecasts, budgets, and resource plans; assess capability and staffing needs, recommend investments in talent, systems, testing infrastructure, facilities, and training, and report business performance, key risks, major initiatives, resource requirements, and roadmap progress to appropriate U.S.-based leadership
• Guide the evolution of the Vietnam office into a fully capable Direct Sourcing Center with integrated product development, sourcing, merchandising, planning, quality, compliance, and studio capabilities.
• Develop and maintain senior relationships with strategic vendors, factories, business partners, government authorities, and other relevant stakeholders while representing the Living Spaces brand and strengthening the company’s market presence, business relationships, and reputation.
• Guide and oversee supplier development, factory diversification, capacity growth, and product opportunities across Vietnam and other approved sourcing regions, including major negotiations, commercial issues, claims, and disputes, in coordination with U.S.-based leadership. Oversee major negotiations, commercial issues, claims, and disputes; delegate routine supplier follow-up and operational coordination to the appropriate leader.
• Partner with Living Spaces Product Managers and U.S.-based teams to align product and sourcing direction with category plans, customer needs, product requirements, and approved business priorities; sponsor in-country product creation capabilities, including sample review, costing, value engineering, product readiness, and launch coordination; and establish expectations for cost transparency while protecting product quality, safety, compliance, and design intent.
• Ensure merchandising, planning, sourcing, product development, quality, and suppliers operate against aligned requirements, ownership, and escalation paths; review material gaps in forecasts, material readiness, factory capacity, production visibility, product quality, or launch execution and direct resolution through accountable leaders.
• Establish and oversee governance and accountability for supplier compliance, product safety, quality, claims, corrective actions, social compliance, sustainability, and applicable supply chain programs, ensuring effective testing, validation, inspection, supplier accountability, and corrective-action processes are maintained.
• Identify and manage emerging regulatory, supplier, operational, and geopolitical risks; direct mitigation within limited delegated authority and escalate material exposure as appropriate, while ensuring Vietnam office activities comply with applicable laws, company policies, and approved requirements, engaging qualified internal or external experts as needed.
• Maintain effective coordination between in-country teams, factories, vendors, and U.S.-based corporate functions, including merchandising, planning, quality, shipping, finance, human resources, administration, and information systems, and ensure appropriate support for business visits and sourcing activities.
• Oversee recruitment, onboarding, development, and performance management of in-country employees in partnership with Human Resources and functional leaders.

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business administration, marketing, finance or related field preferred. Master’s degree is a plus.  Five years experience in project management and Country Manager knowledge. Working knowledge of the Vietnam region.  Must possess a deep understanding of Vietnam’s local politics to enforce laws and regulations. Equivalent combination of education and experience will be considered. 

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft platforms such as Word, PowerPoint, and Excel.  Working knowledge of project management processes and software, especially in areas of budgeting, team-building and time management.

Supervisory Responsibilities: This position will directly manage a team within the location. Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities.  Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire.  Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.  Living Spaces reserves the right to modify this page at any time. 

Compensation: $123,750.00 - $165,000.00

Overtime pay is available for eligible, non-exempt Team Members.  Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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