- Location
- SACRAMENTO, CA, US
- Department
- Administration
- Closing date
- Today
- Source
- iCIMS
Description
Job Summary and Responsibilities
As our Office Assistant, you will drive operational efficiency by managing communications, streamlining patient data flow, and ensuring the timely and accurate processing of reports. This role is instrumental in supporting our clinical team and directly impacts patient care quality within our dynamic healthcare environment. Every day you will field incoming calls with exceptional customer service skills. You will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks.To be successful in this role, you will have a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.
- Greets all customers (visitors, patients, staff, and physicians) to Rehabilitation Services promptly and courteously to ascertain the nature of business and refers to appropriate individual or department so that the incidence of valid patient complaints are no more than 1-3 for any six month period.
- Answers telephone by the third ring. Effectively screens calls providing information, taking, messages, and/or referring calls as appropriate 95-98% of the time.
- Effectively researches information and records and resolves problem situations as necessary within 72 hours, 85-95% of the time.
- Accurately and consistently makes, collates, and distributes copies, maintains logs, records, files, monetary deposits, and manuals. Prepares manual and computer generated reports related to work and activities of the unit, according to department procedures 94-96% of the time.
- Registers patients, enters patient data, procedures, charges, and/or cost information via on line terminals (HIS) or personal computers, according to department standards 94-96% of the time.
- Schedules/refers patients for therapy within 48 hours of referral, according to department procedures 95-98% of the time.
Job Requirements
Required
- One (1) year Clerical experience in a medical or insurance setting utilizing medical terminology or any combination of education and experience.
Where You’ll Work
Founded in 1973, Dignity Health - Methodist Hospital is a 158-bed, acute care, nonprofit hospital located in Sacramento, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, cancer care, women’s health, and neurology. Additionally, Methodist Hospital of Sacramento has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.
One Community. One Mission. One California