Italian Speaking Customer Support Representative (Remote in Greece)

Position: Italian-Speaking Technical Support Representative

Location: 100% Remote (Work from home anywhere in Greece)

Industry: Consumer Electronics & Leading Technology

Contract & Hours: Full-time permanent position

Overview

Eager to build your career while living in Greece? We are recruiting customer-focused Italian speakers to support a world-renowned technology brand known for cutting-edge design and personal devices. Operating from a fully virtual workspace, this role offers total flexibility to work from any region, city, or island in Greece while delivering premium assistance to Italian-speaking customers.

Role Overview & Responsibilities

• Multichannel Support: Provide high-quality client assistance to Italian-speaking users via phone calls, email, and live messaging.
• Technical Troubleshooting: Guide users through device features, operating system navigation, software setups, and technical problem-solving.
• Brand Representation: Maintain exceptional service standards to reflect and uphold the brand's global prestige.
• Product Knowledge: Remain updated on new device rollouts, operating system updates, and digital feature releases.
• Case Logging: Record precise logs of customer inquiries, technical diagnostics, and resolutions in the CRM system.

Candidate Profile & Requirements

Essential Qualifications

• Language Capabilities: Fluent or C1/C2-level mastery of Italian (written and spoken); upper-intermediate B2-level English required for corporate training, internal documentation, and software tools.
• Right to Work & Location: Residing in Greece (or relocating prior to start date) holding an EU passport or a valid Greek employment permit.
• Technical Aptitude: Comfortable managing modern software applications, digital devices, and consumer tech ecosystems.
• Key Attributes: Active listening skills, patience, and a proactive, customer-focused approach.

Compensation & Benefits

Salary & Insurance

• 14-Month Pay Structure: Competitive base salary paid across 14 annual payments (includes required statutory Greek holiday bonuses)
• Medical Benefits: Comprehensive private healthcare and life insurance effective from day one of employment

Relocation Package (For Candidates Moving to Greece)

• Travel Arrangement: Inbound flight ticket to Greece fully booked and paid for
• Temporary Lodging: 2 weeks of company-funded hotel accommodation upon arrival
• Administrative Guidance: Full support securing local documentation, including your AFM (tax number) and AMKA (social security number)

Workplace Perks & Advancement

• Virtual Office Setup: Complete high-performance work hardware and equipment shipped directly to your residential address in Greece
• Career Growth: Transparent advancement channels leading to Team Management, Corporate Trainer, or Quality Assurance positions

Application Process

Submit an updated resume in English to begin the selection process. Suitable candidates will be contacted swiftly by the talent acquisition team for an initial telephone interview.