Italian-Speaking Customer Support Specialist – Remote in Portugal

Italian-Speaking Customer Support Specialist – 100% Remote (Work From Home in Portugal)

Are you fluent in Italian and looking for the flexibility of a fully remote position? We are seeking customer-centric, communicative, and detail-oriented professionals to join our international service operations as a Remote Customer Support Specialist.
In this role, you will deliver high-quality support to Italian-speaking customers across diverse sectors (such as e-commerce, digital services, travel, or fintech), managing inquiries via phone, live chat, and email from the comfort of your home office anywhere in Portugal.

The Role

• Customer Advisory: Handle inbound customer inquiries in Italian via phone, email, and live chat with a professional, empathetic, and solution-focused approach.
  
• Issue Resolution: Assist clients with account management, order tracking, subscription updates, billing inquiries, and basic service troubleshooting using CRM software.
  
• Customer Retention: Turn challenging situations into positive interactions by listening actively, offering practical alternatives, and maintaining high service standards.
  
• Documentation & Data Entry: Maintain accurate, up-to-date records of customer interactions, tickets, and resolutions within internal tracking databases.
  

Working Model & Location

• Location: 100% Remote / Work From Home (Must reside anywhere in Portugal: mainland or islands).
  
• Work Model: Full-time (40 hours/week) with flexible or rotational shift patterns.
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal or possess full legal authorization to work locally without relocation assistance.
  

What We Offer

• Salary: Competitive base salary tailored to Italian language profiles, plus language and performance-linked bonuses.
  
• Equipment Package: Complete corporate hardware provided (laptop/PC, dual monitors, headset, and secure VPN access).
  
• Benefits: Private health and dental insurance, meal allowance, and continuous paid remote training.
  
• Career Growth: Direct pathways to advance into Senior Specialist, Quality Analyst, Team Leader, or Trainer roles.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Italian (C1/C2) with good working knowledge of English (B2).
  
• Legal Status: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Technical Workspace: Private, quiet home office environment with a stable high-speed internet connection (direct Ethernet connection required).
  
• Soft Skills: Excellent verbal and written communication, strong active listening, patience, and adaptability to learning new digital systems.
  
• Experience: Prior experience in customer service, call centers, retail, or hospitality is valued, but full paid training is provided.
  

Ready to start a flexible remote support career from home? Submit your CV in English or Italian today!