Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Job Title: Italian Client Support Consultant
Workplace Model: In-office (Lisbon, Portugal)
Timeline: Immediate availability requested
Work Schedule: Continuous 24/7 rotating shifts (40 hours per week, 8 hours per shift)

Role Summary

Eager to launch your professional journey in Portugal? We are seeking service-minded Italian speakers for our global team in Lisbon. Serving as the primary point of contact for Italian-speaking customers, you will troubleshoot issues across phone, email, and web chat. This opportunity suits proactive individuals who flourish in a fast-paced, collaborative work setting.

Main Responsibilities

• Customer Communication: Address inbound customer inquiries in Italian through phone calls, emails, and live chats using a polite, professional tone.
  
• Troubleshooting: Diagnose customer issues, uncover underlying root causes, and deliver quick, accurate, personalized solutions.
  
• Record Keeping: Precisely log interaction histories, support tickets, and resolution steps in internal CRM software.
  
• Metric Goals: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
  
• Skills Enhancement: Attend scheduled training sessions to stay informed on product updates, company policies, and operational processes.
  

Candidate Criteria

• Language Requirements: Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software operations.
  
• Shift Readiness: Willingness to work flexible, rotating 24/7 schedules.
  
• Physical Presence: On-site attendance mandatory at our Lisbon facilities.
  
• Work Rights: EU/EEA citizenship, EU passport, or valid Portuguese work authorization.
  
• Key Skills: Strong communication, attentive listening skills, composure under stress, and a constructive approach to challenges.
  

Compensation Structures
Option A: Local Contract (For Local Applicants)

• Gross Monthly Pay: €1,262.33 (divided over 12 months)
  
• Housing Setup: Self-managed accommodation
  
• Best Suited For: Applicants already living in Lisbon or preferring to handle their own housing arrangements
  

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

• Gross Monthly Pay: €1,059.00 (divided over 12 months)
  
• Housing Provided: Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included
  
• Travel Support: Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival
  

Incentives & Advantages

• Career Growth: Transparent promotion paths into quality assurance, training, or management positions.
  
• Paid Onboarding: In-depth initial training program fully funded from day one.
  
• Company Culture: Welcoming environment featuring sponsored social outings, sports clubs, and group events.
  
• Health & Well-being: Free private medical insurance after 6 months, alongside access to mental health counseling services.
  
• Regional Perks: Enjoy Lisbon's sunny weather, seaside proximity, deep history, and energetic cultural atmosphere.
  

How to Apply
Submit a current resume in English or Italian. Qualified candidates will be contacted swiftly by our talent acquisition team for an initial phone interview.