Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Title: Italian Customer Relations Agent
Work Setup: Office-based (Lisbon, Portugal)
Timeline: Urgent filling preferred
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Ready to advance your career path in Portugal? We are hiring client-oriented Italian speakers to join our international workforce in Lisbon. Serving as the main contact point for Italian-speaking customers, you will address inquiries via phone calls, emails, and online chat. This role suits proactive thinkers who thrive in a lively, team-focused atmosphere.

Core Responsibilities

• Customer Interaction: Handle incoming requests from Italian clients via phone, chat, and email with a courteous, professional attitude.
  
• Issue Diagnostics: Evaluate customer concerns, identify root issues, and provide swift, accurate, and tailored assistance.
  
• Documentation: Log interaction specifics, service tickets, and resolution steps precisely inside internal CRM tools.
  
• Target Management: Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
  
• Ongoing Learning: Join regular training sessions to remain current on product updates, company guidelines, and internal workflows.
  

Qualifications

• Language Capabilities: Fluent or C1/C2 mastery of Italian (written and spoken); B2 English level or higher for internal communications, training, and software usage.
  
• Shift Availability: Readiness to work variable, rotating 24/7 schedules.
  
• Workplace Presence: Mandatory attendance at the physical office in Lisbon.
  
• Legal Eligibility: EU/EEA citizenship, an EU passport, or a valid Portuguese work permit.
  
• Essential Skills: Strong communication talent, attentive listening, resilience under stress, and a constructive problem-solving approach.
  

Compensation Models
Option A: Local Contract (For Local Applicants)

• Base Remuneration: €1,262.33 gross monthly (payable across 12 months)
  
• Housing: Self-managed living setup
  
• Target Profile: Applicants presently living in Lisbon or seeking to arrange their own lodging
  

Option B: Relocation Contract (For Moving Candidates)

• Base Remuneration: €1,059.00 gross monthly (payable across 12 months)
  
• Provided Accommodation: Private room within a shared corporate apartment, including standard utilities (water, gas, power, internet)
  
• Travel Assistance: Inbound flight costs refunded upon finishing the trial period, plus airport pickup
  

Added Perks

• Career Advancement: Direct progression paths toward leadership, quality assurance, or training roles.
  
• Fully Paid Onboarding: Extensive initial training program covered by the company.
  
• Company Life: Collaborative work atmosphere with sponsored social activities, sports groups, and team events.
  
• Health & Support: Free private medical insurance after six months, along with mental wellbeing support services.
  
• Regional Benefits: Relish Lisbon's warm weather, beach proximity, rich culture, and social atmosphere.
  

Submission Instructions
Submit an updated CV in Italian or English. Selected applicants will receive a prompt call from our hiring managers for an introductory phone screen.